Eureka Forbes Limited — Q2 FY26 earnings call

Call held 14 Nov 2025

Management summary

Eureka Forbes delivered a strong Q2 FY26, with robust revenue growth driven by both product and service segments. Profitability saw significant expansion, with EBITDA crossing ₹100 crores for the first time. The company highlighted consistent double-digit growth in products, a turnaround in service, and strategic investments in R&D and digital capabilities, despite a challenging macro environment and seasonal margin fluctuations.

Highlights

  • Q2 FY26 Revenue of ₹773 crores, up 14.9% YoY, adding over ₹100 crores YoY for the first time.

  • Q2 FY26 Adjusted EBITDA margin at 13.1%, expanded 162 bps YoY, crossing ₹100 crores for the first time.

  • Q2 FY26 PAT of ₹61.6 crores, growing 32% over last year.

  • Products business achieved consistent and broad-based double-digit growth for the last 2 years, with robotics growing strongly and contributing nearly 60% of VC sales.

  • Service business showed accelerated momentum with high teens growth in overall service revenue and strong double-digit growth in AMC bookings.

  • Customer service KPIs reached an all-time high, and retention rates remain very healthy.

Concerns

  • Q2 gross margins saw a 322 bps sequential contraction due to seasonality-led product changes.

  • Working capital was impacted in H1 due to seasonal Q2 (monsoons, pre-festive billing), revenue mix bias towards e-commerce/modern trade, and GST 2.0 rollout, though expected to unwind in H2.

  • The overall demand environment remains mixed and challenging.

Key financials

2 periods

Q2

  • Revenue
    ₹773 Cr
    YoY +14.9%
  • Adjusted EBITDA
    ₹100 Cr
  • Adjusted EBITDA Margin
    13.1%
  • PAT
    ₹61.6 Cr
    YoY +32%
  • Gross Margins
    56.5%

H1

  • Revenue
    ₹1,381 Cr
    YoY +12.7%
  • Adjusted EBITDA
    ₹168.5 Cr
    YoY +20%
  • Reported PAT
    ₹100.1 Cr
    YoY +29%

What they filed

Q1 FY27: revenue up 15.3%, net profit up 41.0% against the same quarter last year.

₹ Cr · quarterly
Line itemQ2 FY25Q3 FY25Q4 FY25Q1 FY26Q2 FY26Q3 FY26Q4 FY26Q1 FY27
Revenue673 598 613 608 773 +15%645 +8%684 +12%701 +15%
EBITDA72 59 78 61 96 +33%67 +14%85 +9%67 +10%
Net profit47 35 51 39 62 +32%9 −74%51 +0%55 +41%
How to read this

₹ crore, as filed. The percentage beside a figure is the change against the same quarter a year earlier — never the quarter before, which would make every seasonal business look like it collapses and booms each year.

Capital allocation

medium confidence
  • Liquidity Liquidity disclosed Management noted a 'healthy cash position' and that it 'will only improve going ahead'.
    Yes. I think on the dividend and share buyback option, I think you're right that it's a healthy cash position and this will only improve going ahead.

Guidance & targets

Revenue

  • Overall Revenue Growth Revenue · periods ahead · High confidence double-digit growth
    We remain confident of driving sustained double-digit growth with a YoY margin expansion in the periods ahead.

    — Pratik Pota

Profitability

  • Full Year Margin Improvement Profitability · full year · High confidence improvement
    So, Keshav, our view on margins is that we always look at it on a full year basis. And given the performance that we've had in H1, we will continue to aim for a full year margin improvement.

    — Gaurav Khandelwal

  • Gross Margins Profitability · High confidence remain range bound
    I think our gross margins will remain range bound.

    — Gaurav Khandelwal

Service

  • AMC Bookings Growth Service · quarters ahead · High confidence double-digit bookings growth
    Our transformation interventions have taken us to a place where we believe that we will be able to drive double-digit bookings growth in service in the quarters ahead as well.

    — Gaurav Khandelwal

Product

  • Filters Opportunity Product · next 2 or 3 quarters · Medium confidence more of that coming along
    And you'll see more of that coming along over the next 2 or 3 quarters.

    — Pratik Pota

Customer Service

  • Edge Case Resolution Customer Service · next 3 to 6 months · Medium confidence much more visibly
    You will see that play out, I think, much more visibly in the next 3 to 6 months.

    — Pratik Pota

  • Tenant Issue Resolution Customer Service · next 2 or 3 months · Medium confidence something coming out
    So that's a work in progress, and you'll see something coming out in fact, in the next 2 or 3 months.

    — Pratik Pota

Market context

  • YoY Margin Expansion Profitability · periods ahead · High confidence healthy
    We remain confident of driving sustained double-digit growth with a YoY margin expansion in the periods ahead.

    — Pratik Pota

What to watch in Q3 FY26

Service AMC Bookings Growth

next quarter
Current Strong double-digit growth in Q2
Target Continued double-digit bookings growth

Why it matters

Sustained service growth is a key driver for overall revenue and customer lock-in.

Our transformation interventions have taken us to a place where we believe that we will be able to drive double-digit bookings growth in service in the quarters ahead as well.

Risks & concerns

  • Challenging Macro Demand Environment

    medium

    The overall demand environment remains mixed and challenging, as reflected in muted numbers across various sectors.

    Management acknowledged

  • Gaming and Leakages in Tenant-related Service Solutions

    medium

    Pilots for tenant-related service solutions showed susceptibility to gaming and leakages, requiring a redesign for better governance.

    Management acknowledged

  • Working Capital Impact from Seasonality and GST

    low

    Debtors increased in H1 due to Q2 seasonality, channel mix towards e-commerce/modern trade, and GST 2.0 rollout, but is expected to unwind in H2.

    Management acknowledged

Q&A highlights

7 direct
D2C Strategy and Vision Direct
So, our vision of transforming into a D2C company is merely a logical but digital extension of where our legacy lies.

Clarified the company's strategic direction towards D2C, explaining it as an evolution of their historical direct sales model, leveraging existing customer data and digital platforms for growth.

Asked by Aniruddha Joshi

Impact of GST 2.0 Rollout and Festive Season Direct
So, between the two, it kind of cancelled each other out and hence, during the quarter, I wouldn't call out any meaningful impact on a net basis. I think from our perspective, the key metric, which is looking quite good is the tertiary and secondary sales growth.

Addressed concerns about potential revenue loss due to GST changes, confirming no significant net impact in Q2 or expected in Q3 due to offsetting factors.

Asked by Aniruddha Joshi

Margin Expansion and Growth Investments Direct
So, I think there are two main things I would call out. One, clearly the impact of operating leverage and number two, our cost programs are giving us very, very good outcome. So, we will continue aiming for a full year margin improvement.

Explained the drivers behind the strong Q2 margin expansion (operating leverage, cost programs) and provided a realistic outlook for full-year margin improvement, balancing growth investments with profitability.

Asked by Keshav Lahoti

Competitive Intensity in Water Purifiers Direct
So, we welcome all competition because we believe it's going to be creating this virtuous cycle of higher growth. We are the strongest brand, unequivocally the strongest brand in this category.

Management expressed confidence in their market leadership despite new entrants, viewing competition as a catalyst for category growth rather than a threat to market share.

Asked by Umang Mehta

Water Purifier Rental Model Status Direct
However, given what we are seeing as the growth opportunity and the growth runway in the conventional product business, as of now, we do not intend to get into subscription. It's a readiness that we've got and that we keep on standby and activate if and when required.

Clarified the company's current stance on the rental model, indicating readiness but a strategic decision to prioritize conventional product business growth for now.

Asked by Harshit Kapadia

Dividend and Share Buyback Plans Partial
I think on the dividend and share buyback option, I think you're right that it's a healthy cash position and this will only improve going ahead. So, I think that remains an option. Having said that, our bias at this stage of the transformation would be towards looking at growth opportunities.

Addressed capital allocation, indicating a healthy cash position makes shareholder returns an option, but the current strategic focus remains on growth investments.

Asked by Parikshit Kabra

Improving Customer Service and Addressing 'Edge Cases' Direct
I think on managing the edge cases, we are now beginning to make a meaningful improvement in addressing the edge cases and extreme service failures. We have set up a special desk both here at the central level and also in the regions at managing escalations.

Provided detailed insights into multiple initiatives undertaken to improve customer service, including specific measures for escalation management, social media, spares availability, and technician effectiveness, with expected visible results in 3-6 months.

Asked by Parikshit Kabra

Vendor Contract Negotiations and Gross Margin Stability Direct
And I think one of the key reasons that you see our gross margins to be very, very stable is the fact that there are cost efficiencies which are flowing in.

Explained the ongoing process of vendor negotiations and its contribution to stable gross margins, driven by volume growth and strategic planning with vendors.

Asked by Shrinarayan

3 min read 7 chapters

Detailed narrative

Robust Q2 & H1 FY26 Financial Performance

Eureka Forbes reported a strong Q2 FY26, with revenue growing 14.9% YoY to ₹773 crores, marking the first time the company added over ₹100 crores in revenue YoY in a single quarter. Adjusted EBITDA for Q2 crossed ₹100 crores, achieving a lifetime high margin of 13.1%, an expansion of 162 basis points YoY. Profit After Tax (PAT) for Q2 stood at ₹61.6 crores, representing an 8% margin and a 32% YoY growth. For H1 FY26, revenue reached ₹1,381 crores (12.7% YoY growth), Adjusted EBITDA was ₹168.5 crores (20% YoY growth), and Reported PAT was ₹100.1 crores (nearly 29% growth).

Product-led Growth and Category Expansion

The products business has delivered consistent and broad-based double-digit growth for the last two years. Key drivers include the expanded 2-year range in water purifiers, which lowers lifetime ownership costs and attracts first-time category entrants (70% of new users). The Smart IoT range is scaling up well, and the robotics range, including new premium additions like Forbes SmartClean Auto Bin and Fully Automatic Cleaning Station, grew strongly, now contributing nearly 60% of VC sales. This growth was volume and mix led, spanning both economy and premium segments, with no expected margin dilution.

Service Business Turnaround and Customer Experience

The service business turnaround gained momentum, with overall service revenue, including AMC bookings, growing in high teens in Q2. AMC bookings growth accelerated to strong double-digits in value, driven by both volumes and higher ASPs from multi-year AMCs. The company has strengthened interventions to improve customer service KPIs, which have reached an all-time high. Initiatives include special desks for escalations, proactive pre-emption teams, social media focus, and improved spares availability, with visible results expected in the next 3-6 months.

Profitability Drivers and Margin Outlook

Q2 adjusted EBITDA margin expanded 162 basis points YoY to 13.1%, even after a 21% increase in advertising and promotion spends. This improvement is attributed to operating leverage and successful cost programs. While Q2 gross margins were 56.5% (up 25 bps YoY), they saw a 322 bps sequential contraction due to seasonality. Management aims for full-year margin improvement, expecting YoY margin expansion to be healthy, but not as high as last year's 120-125 bps to allow for continued growth investments. Gross margins are expected to remain range-bound.

Strategic Focus on D2C and Innovation

Eureka Forbes views its D2C health tech company vision as a logical digital extension of its legacy direct sales model, leveraging a first-party data of 15 million customers and an app with over 1.5 million monthly active users for direct engagement and cross-selling. The company recently inaugurated a revamped R&D centre in Bangalore to enhance product innovation capabilities. While open to new category entries, management sees abundant runway for growth in current categories like water purifiers (~6-6.5% penetration), cleaning, and air purifiers.

Working Capital and Demand Environment

Working capital was impacted in H1, with debtors increasing due to Q2 seasonality (monsoons, pre-festive billing), a revenue mix biased towards e-commerce and modern trade, and customer orders being back-ended due to the GST 2.0 rollout. 87% of the debtor increase was attributed to e-commerce and modern trade channels. Inventory also increased due to seasonal buildup and a conscious decision to boost import portfolio stock. Management expects these working capital dynamics to unwind in H2. The overall demand environment remains mixed and challenging, though post-festive sales momentum is reasonable.

Vendor Negotiations and IT Spends

The company's vendor contract negotiation process, initiated about a year ago, is ongoing and has contributed to stable gross margins through cost efficiencies. This process involves discussing forward plans with vendors to secure better pricing, especially given strong volume growth. IT spends have remained stable over the last three years (₹53 crores in FY23, ₹54 crores in FY24, ₹48 crores in FY25), despite significant digitization, indicating operating leverage and efficiency gains in technology.

This is an AI-generated summary of a publicly available earnings call transcript.