Hinduja Global Solutions Limited — Q3 FY25 earnings call

Call held 18 Feb 2025

Management summary

Hinduja Global Solutions reported a strong Q3 FY25 with operating revenue of ₹1,064.1 crore and an EBITDA margin of 19%. The company significantly reduced its PAT loss to ₹8.6 crore, driven by improved operational efficiency and cost rationalization, particularly in the media business. HGS is actively transforming into a tech-enabled partner, securing key IT services and public sector deals, while managing short-term margin pressures from new project ramp-ups and regulatory uncertainties in new ventures.

Highlights

  • Operating revenue for Q3 FY25 was ₹1,064.1 crore ($126.7 million).

  • EBITDA for Q3 FY25 was ₹234 crore ($29.9 million), achieving a strong EBITDA margin of 19%.

  • The company reported a PAT loss of ₹8.6 crore in Q3 FY25, a significant improvement from the ₹50.5 crore loss in Q2 FY25.

  • Net cash position stood at ₹5,152 crore as of December 2024, demonstrating strong financial health.

  • Broadband Average Revenue Per User (ARPU) increased by 18% year-over-year to ₹199, indicating strong growth potential in the digital media business.

Concerns

  • Margins for Q3 and Q4 FY25 are expected to be lower due to significant startup costs for new deals and expansions.

  • The transition from onshore to offshore operations is anticipated to lead to a short-term revenue decline, though expected to improve margins.

  • The internet via satellite business faces regulatory uncertainty, with a 'grey area' still existing regarding licensing processes.

Key financials

2 periods

Headline

  • Operating Revenue
    ₹1,064.1 Cr
  • EBITDA
    ₹234 Cr
  • EBITDA Margin
    19%
  • PAT
    ₹-8.6 Cr

9M

  • Operating Revenue
    ₹3,243.1 Cr
  • EBITDA
    ₹532.6 Cr
  • EBITDA Margin
    14.5%
  • PAT
    ₹102 Cr
    YoY +136.1%

What they filed

Q1 FY27: revenue down 0.6%, net profit down 700.0% against the same quarter last year.

₹ Cr · quarterly
Line itemQ2 FY25Q3 FY25Q4 FY25Q1 FY26Q2 FY26Q3 FY26Q4 FY26Q1 FY27
Revenue1,087 1,064 1,161 1,056 1,091 +0%1,075 +1%1,085 −7%1,050 −1%
EBITDA34 64 142 29 26 −24%17 −73%27 −81%-34 −217%
Net profit-51 -9 -2 11 -27 +47%34 +478%-14 −600%-66 −700%
How to read this

₹ crore, as filed. The percentage beside a figure is the change against the same quarter a year earlier — never the quarter before, which would make every seasonal business look like it collapses and booms each year.

Segment breakdown

  • BPM Business
    73% Revenue Contribution
  • Media Business
    27% Revenue Contribution

Capital allocation

high confidence
  • Debt Gross ₹1,212 Cr
    • Repayment Reduction in total borrowings from ₹1,305 crore in March 2024 to ₹1,212 crore in December 2024. ₹93 Cr
    • Repayment Borrowings declined by ₹44.5 crore during Q3, reducing from ₹1,257 crore in September to ₹1,212 crore in December. ₹44.5 Cr
    Total borrowings stood at Rs. 1,212 crore as of December 2024, down from Rs. 1,305 crore in March 2024 a Rs. 93 crore reduction during the year.
  • Liquidity Cash ₹5,152 Cr Company has approximately ₹5,000 crores in cash and treasury surplus, with a net cash position of ₹5,152 crore as of December 2024. Funds are primarily short-term and callable, providing flexibility for future acquisitions.
    Most importantly, we have a strong financial position, with approximately Rs. 5,000 crores in cash and treasury surplus, primarily from the divestiture in January 2022.

Guidance & targets

Profitability

  • Media Business PBT break-even Profitability · within 24 to 28 months · Medium confidence Break-even
    we are on a clear path to break even at the PBT level, and while I won't put an exact date on it, we expect to achieve this within the next 24 to 28 months.

    — Vynsley Fernandes

Revenue

  • Revenue impact from new IT services deal Revenue · Quarter 1 of the next fiscal year · High confidence Start reflecting
    We have begun ramping up in Quarter 4, but the revenue impact will start reflecting in our books in Quarter 1 of the next fiscal year.

    — Partha DeSarkar

  • Revenue from South Africa center Revenue · Starting next fiscal year · High confidence Reflected in books
    Revenues from this center will be reflected in our books starting next fiscal year.

    — Partha DeSarkar

Margin

  • Q3 and Q4 FY25 margins Margin · Quarter 3 and Quarter 4 · High confidence Lower
    Quarter 3 and Quarter 4 margins may be lower, as most startup costs will be incurred in Quarter 4, while revenues will begin to flow in Quarter 1 of FY2026.

    — Partha DeSarkar

New Center Launch

  • Waterloo, Canada center inauguration New Center Launch · April 2025 · High confidence Inauguration
    in April 2025, we will inaugurate our first center in Waterloo, Ontario, Canada.

    — Partha DeSarkar

What to watch in Q4 FY25

Revenue impact from new IT services deal

Q1 FY26
Current Ramping up in Q4 FY25
Target Reflection in Q1 FY26 books

Why it matters

This is a significant new IT services contract expected to drive future revenue growth, and its impact will be visible in the next fiscal year's first quarter.

We have begun ramping up in Quarter 4, but the revenue impact will start reflecting in our books in Quarter 1 of the next fiscal year.

Risks & concerns

  • Lower margins in Q3 and Q4 FY25

    high

    Margins for Q3 and Q4 FY25 are expected to be lower due to significant startup costs associated with new deals and expansions.

    Management acknowledged

  • Delays in decision making on contracts

    medium

    The company continues to experience delays in client decision-making on several contracts.

    Management acknowledged

  • Short-term revenue decline from onshore to offshore transition

    medium

    The strategic transition from onshore to offshore operations is expected to result in a short-term revenue decline due to lower offshore rates, though it aims for improved margins eventually.

    Management acknowledged

  • Regulatory uncertainty for internet via satellite business

    medium

    The licensing process for the internet via satellite business in India still has 'grey areas', causing delays in its full-scale rollout.

    Management acknowledged

  • Headwinds in linear television business

    medium

    The linear television business (DTH, cable) is facing significant headwinds, prompting the company to focus on customer retention and ARPU growth.

    Management acknowledged

Q&A highlights

4 direct, 2 evasive
Sagility's market capitalization and HGS valuation Evasive
So, it essentially speaks to the inherent value of the businesses we have built, which often don't get easily recognized by the stock market. Even now, if you look at our stock prices, they don't reflect the core value of the business. You have to understand where the business stands, right? Let me use an analogy if you don't mind one that's more day-to-day rather than business-related. If you're into gardening, you know that pruning a tree helps it grow back stronger. Now, once you've cut the leaves, that period of regrowth represents the healthcare business it takes time to flourish again.

Analyst attempted to draw a parallel between the successful valuation of the divested healthcare unit (Sagility) and HGS's current market perception, which management addressed with an analogy about business transformation taking time to reflect value.

Asked by Mithil Bhuva

Deployment of ₹5,000 crore cash and yield Partial
These are primarily short-term. We have the ability to call back these funds as and when required. Let's say we were to make an acquisition then, and if we need the funds, these are available to be called back... Broadly speaking, for funds which are outside, we are in the range of around 6% plus in dollar terms.

Clarified the nature of the large cash balance as short-term and callable, indicating flexibility for future M&A, and provided an approximate yield on these funds.

Asked by Mithil Bhuva

Update on internet via satellite business Partial
Unfortunately, as of today, there's still some grey area around that aspect. The good news is that a couple of international players who were closely looking at India have complied with the necessary legal requirements to secure a license. From our perspective, we are already engaged in providing services, as I mentioned to you. So, for us, it's just a matter of waiting on the sidelines for this to take off. Will it take off? Absolutely. Let me be clear - the government is very focused on bridging the digital divide... But the key question we're all waiting on is timing.

Provided an update on a potential growth area, highlighting ongoing regulatory uncertainty but expressing optimism for future traction, with timing being the key unknown.

Asked by Mithil Bhuva

Scaling and profitability of South Africa operations Direct
Nakul, as you say, we started operations in the beginning, I mean, somewhere around June or July, and already the demand is strong for us to take additional space and expand capacity. Being offshore, we believe it will have better margins than what we would see if we were generating the same revenue in the US or UK. So that's what I would like to say broadly in terms of where we expect the business to go.

Confirmed strong demand for the new South Africa center and highlighted its potential for better margins due to its offshore nature, reinforcing the company's expansion strategy.

Asked by Mithil Bhuva

Use of celebrity for DTV content strategy Evasive
Regarding brand marketing, our business is mainly B2B2C. So, if we had a brand ambassador, the challenge would be significant what we term as 'marketing wastage.' I'll give you an example - if I advertised digital television in Mumbai, there would likely be a significant wastage because the cable operator that connects your home might be aligned to either NXTDIGITAL or a competitor. Even if you wanted my service and you're in an area serviced by a competitor, switching may not necessarily be possible. That's where using a marketing icon becomes a challenge.

Analyst's question about strategic content curation using a celebrity was interpreted as a marketing query, and management explained the limitations of celebrity endorsements in their B2B2C model, potentially indicating a gap in content strategy discussion.

Asked by Mithil Bhuva

Plans for dividends, buybacks, or investments given strong cash position Direct
As you know, we already completed one buyback in June 2023, returning about Rs. 1,020 crore of cash to shareholders. Most of the funds we now have are abroad, and conducting another buyback would require bringing the money to India, making it tax inefficient. Additionally, with the changes made to that rule last year, buybacks are no longer as beneficial from a shareholder perspective. So, we're not sure that's the best way to utilize the funds. Instead, we would prefer to use them for growing the business organically or through acquisitions, as I mentioned in response to an earlier question.

Clearly articulated the company's capital allocation priorities, favoring organic growth and M&A over further buybacks due to tax inefficiencies associated with repatriating funds.

Asked by Amit Agicha

Reduction of debt given strong cash position Direct
Yeah, so, you know, where possible, we will reduce cash, as we have demonstrated during the quarter and the year, as long as we don't run into prepayment penalties, etc.

Confirmed management's intent to reduce debt where feasible, aligning with prudent financial management and leveraging the company's strong cash position.

Asked by Amit Agicha

High deferred taxes and finance cost Direct
Secondly, on deferred tax, I think Q3 was extraordinarily high. Moving forward, we expect these amounts to be lower... If you look at the interest components, broadly speaking, there are 2-3 main components. One is the actual interest paid on borrowings, and as I mentioned, we are seeing a reduction in debt borrowings over the course of this year. The second component arises from accounting under IFRS 16 or IndAS 116.

Addressed concerns about specific financial line items, explaining the high deferred tax in Q3 as an anomaly expected to normalize, and clarifying finance costs as a mix of actual interest and IFRS 16 accounting impacts.

Asked by Ranga Prasad

3 min read 7 chapters

Detailed narrative

Business Transformation and Strategic Focus

Hinduja Global Solutions is undergoing a significant transformation, evolving from a pure-play BPM company into a tech-enabled transformation partner. The company is focusing on optimizing the customer experience lifecycle, digital transformation, business process management, and the digital media ecosystem. This shift involves substantial investments in R&D and M&A to build technology capabilities, positioning HGS for an industry reshaped by AI. Management anticipates that this transformation, while potentially leading to lower short-term revenue, will result in improved margins over time due to the technology-based, subscription-based, and offshore nature of its services.

Q3 & 9M FY25 Financial Performance Overview

For Q3 FY25, HGS reported an operating revenue of ₹1,064.1 crore ($126.7 million) and a total EBITDA of ₹234 crore ($29.9 million), achieving a robust EBITDA margin of 19%. The company significantly reduced its PAT loss to ₹8.6 crore in Q3, a substantial improvement from the ₹50.5 crore loss in Q2, partly due to a ₹40 crore swing in FX gains. For the nine months of FY25, operating revenue was ₹3,243.1 crore ($386 million), with an EBITDA of ₹532.6 crore (14.5% margin) and a PAT of ₹102 crore, up from ₹43.2 crore in the prior year.

Key Wins and Geographic Expansion

HGS secured a significant core IT services engagement with a banking company in the Americas, with revenue impact expected from Q1 FY26. The company also successfully deployed HGS Agent X for a new public sector client in Canada as part of a contact center transformation project. Geographic expansion includes the well-performing South Africa center, which has expanded to four floors with 360 seats, and the planned inauguration of a new center in Waterloo, Ontario, Canada, in April 2025 to serve a public sector client.

Digital Media Business Growth and Strategy

The digital media business, contributing 27% of Q3 revenue, is a key growth driver, with broadband ARPUs increasing by 18% year-over-year to ₹199. Digital television ARPUs also grew from ₹116 to ₹122. Despite facing headwinds in the linear television segment, the company's strategy focuses on customer retention and increasing ARPU through integrated product offerings. Management aims for the media business to achieve PBT break-even within the next 24 to 28 months.

Capital Allocation and Strong Liquidity Position

HGS maintains a strong financial position with approximately ₹5,000 crores in cash and treasury surplus, resulting in a net cash position of ₹5,152 crore as of December 2024. Total borrowings decreased by ₹44.5 crore in Q3 to ₹1,212 crore. The company's capital allocation strategy prioritizes organic growth and M&A, with management noting that further buybacks are currently less favorable due to tax inefficiencies associated with repatriating funds from abroad.

Technology-Led Business Transformation and Partnerships

The company is enhancing its technology capabilities, including the development of AI-driven solutions like HGS Agent X, which supports 250 global languages and automates quality assurance. HGS is building new capabilities in AI-based development and implementation services, with a focus on verticalized Platform-as-a-Service (PaaS) solutions for banking, telecom, and retail. Strategic partnerships with major technology players such as SAP, Snowflake, Genesys, KPMG, Microsoft, and AWS are strengthening its position as a technology-led business transformation partner.

Cost Optimization and Margin Improvement in Media

The media division's profitability saw a significant turnaround, moving from a negative ₹42 crore to a positive ₹10 crore, driven by a combination of increased other income (approximately ₹20 crore) and substantial cost rationalization efforts. These efforts include renegotiating bandwidth costs with providers, optimizing transponder costs, and renegotiating broadcaster costs to adopt a variable cost model. Management believes these cost optimizations are sustainable and will continue to support profitability.

This is an AI-generated summary of a publicly available earnings call transcript.