CCC Intelligent Solutions Holdings Q2 FY26 earnings call CCC

CCC is a scaled player in AI, generating over $120 million in annualized revenue from AI-based solutions, which are growing at nearly 50% year-over-year and account for 11% of total revenue. Customers are increasingly focused on deploying CCC's AI to achieve measurable business outcomes, such as accuracy, efficiency, and economic value. These deployments are frequently backed by multiyear commitments, indicating that customers view AI as a strategic priority and CCC as a long-term technology partner. The company emphasizes that the greatest value from AI comes when it is embedded directly in customer workflows and decision points, leveraging CCC's combination of AI, proprietary data, ecosystem connectivity, and deeply integrated workflows.

The company reported strong customer confidence, evidenced by multiyear deployments, contract expansions, and adoption of new workflows. In Q2, two top 5 insurers expanded their use of CCC's AI-enabled claims workflows through the deployment of the First Look solution. One of these carriers added First Look with a multiyear extension of its Auto Physical Damage solutions, while the other added it under an existing multiyear agreement. Additionally, a top 5 insurer further expanded its relationship by adopting CCC's AI-powered subrogation solution, becoming the largest carrier to do so, with deployment scaling rapidly. These decisions by large carriers underscore a broader trend of moving AI from pilot programs to production scale deployment across complex, high-value workflows.

Similar AI adoption trends are observed across repair facilities, particularly large multi-store operators (MSOs). In Q2, CCC renewed and expanded a multiyear agreement with one of the nation's largest independent collision repair operators. This MSO, an early adopter of Mobile Jumpstart in 2025, now uses it to initiate approximately 98% of its repair estimates and is an early adopter of Mobile Jumpstart 2.0, which leverages generative AI for faster, more consistent estimate creation. Strong adoption of AI-based solutions is also seen across other large MSOs, including double-digit increases in participating repair facilities and estimates initiated through Jumpstart, reinforcing that AI-enabled workflows are becoming embedded in day-to-day operations at enterprise scale.

The insurance economy faces increasing complexity as vehicles, medical procedures, and regulatory requirements evolve. CCC's platform becomes more valuable by orchestrating this ecosystem, as customers seek integrated solutions that bring participants together to solve shared business problems. The ability to coordinate across the ecosystem is a strategic differentiator. CCC has invested heavily in building a robust partner ecosystem, now working with over 250 partners across 20 different business areas, helping over 35,000 customers navigate complex workflows while maintaining consistent processes.

Examples of connected workflows creating value include a partnership with Sunbit, offering integrated financing options for consumers at repair shops. Since its April launch, over 2,000 shops have been onboarded, and millions of dollars financed. Another example is the collaboration with Tempus, which helps insurers analyze and resolve medical claims directly within CCC's platform, currently used by approximately 20 carriers. CCC also works with 10 diagnostics partners to coordinate modern vehicle repair, improving scan verification and transparency. Several OEMs have extended relationships through connected car initiatives like Accident Advisor, highlighting the platform's role as a network of action for the insurance economy.

The common thread across all themes is that customers are operationalizing AI through trusted workflows that connect the insurance economy. AI adoption, customer momentum, and rising complexity are mutually reinforcing, strengthening CCC's leadership position and creating additional growth opportunities. As AI becomes more deeply embedded in day-to-day claims operations, the value of CCC's trusted workflows, ecosystem connectivity, and decision-enabling capabilities continues to increase. These trends position CCC to deepen customer relationships, expand its role across the insurance economy, and create long-term value for customers and shareholders, reinforcing confidence in the durability of the business and its long-term growth opportunity.