Detailed Narrative
Strategic Priorities and FY28 Objectives
Kyndryl is focused on delivering its fiscal 2027 outlook and 2028 objectives, aiming for over $1.2 billion in adjusted pretax income and $1 billion in free cash flow by FY28, achievable on low single-digit constant currency revenue growth. The company entered the fiscal year with a 5-point improvement in beginning backlog and a pipeline consisting of more scope expansions and new logos, supporting future signings growth and a better mix of higher-value services. AI, modernization, and cyber preparedness remain key priorities driving demand.
AI-Led Modernization and Kyndryl Consult Momentum
Demand for AI-led modernization is driving strong performance in Kyndryl Consult, with signings exceeding revenue over the last 12 months. Kyndryl Consult revenue grew 14% year-over-year, reflecting broad demand for designing and scaling agentic AI, modernizing hybrid IT environments, and strengthening cybersecurity. The company is expanding consulting skills, investing in engineers and AI innovation labs, and leveraging its Kyndryl Agentic framework to co-create solutions at scale.
Hyperscaler Alliances and Ecosystem Expansion
Kyndryl continues to see positive momentum with hyperscalers, with related revenue streams growing 48% year-over-year over the last 12 months, reaching over $530 million in Q1. Expanded alliances with AWS and Microsoft Azure focus on helping enterprises adopt and scale agentic AI and build cloud architectures. Collaborations with partners like Broadcom, Dell, HP Enterprise, and Red Hat are also strengthening to support modernization efforts in complex private and hybrid cloud environments.
Workforce Rebalancing and Operational Efficiency
The company is taking workforce rebalancing actions to address lower-than-normal voluntary attrition and optimize SG&A costs, with savings expected to begin in the second half of FY27. These actions resulted in $152 million of charges in Q1 but are projected to yield annualized savings of $400 million to $500 million in FY28. Kyndryl is embedding more automation and AI into operations through Kyndryl Bridge, driving productivity improvements and upskilling teams for higher-value work.
Evolving IBM Partnership Impact
The evolving partnership with IBM continues to create a headwind to top-line revenue performance, contributing a 3-point adverse impact in constant currency. This is largely due to customers increasingly procuring certain IBM hardware and software directly from IBM, a pattern that continued into FY27. However, management emphasizes that these changes do not affect the scope or margin profile of Kyndryl's services or its ability to grow services content, having limited impact on earnings.
Customer Success Stories with Agentic AI
Kyndryl highlighted three tangible examples of AI-led modernization: expanding scope with a global payments company to roll out its agentic modernization platform, partnering with a European financial institution to implement an AI-native agentic banking platform, and securing a new logo with a global technology company to streamline software engineering and IT operations using the Kyndryl agentic AI framework. These engagements demonstrate the breadth of capabilities and opportunities to deepen strategic relationships.