Detailed Narrative
Strong FY26 Performance Driven by Margin Expansion
HRH Next Services reported robust financial performance for FY26, with revenue growing 18% to ₹68 crores from ₹58 crores in the previous year. This growth was accompanied by a significant 38% increase in EBITDA, indicating substantial margin expansion. The company attributed this improvement to strategic initiatives like 'Operation Green Cover,' which focused on consolidating major cost heads, manpower, and infrastructure, alongside the initial revenue contribution from its new AI division, AINA.
AINA: The AI-Powered Growth Engine
The company's AI division, AINA, launched in 2025, is emerging as a key growth driver, contributing ₹7 crores to FY26 revenue. AINA differentiates itself by focusing on vernacular language support across 11 Indian languages, leveraging a homegrown product developed over two decades. Management highlighted strong client acceptance, with 2 full AI productions already live and 3 more in the pipeline, and aims for AINA to contribute at least 50% of total revenue within three years, signaling a major strategic shift towards AI-led services.
Strategic Expansion and Client Retention
HRH Next operates from 8 strategic locations, catering to pan-India customers in 11 languages, with plans for further expansion into Tier 2, 3, and 4 cities. The company boasts high client retention, with average partnerships lasting 5-6 years and some extending up to 15 years with marquee clients like Swiggy and Vodafone. This long-term client engagement underscores the company's strong service quality and market position in customer engagement services.
Future Growth Outlook and Main Board Ambitions
For FY27, HRH Next projects a natural revenue run rate of ₹75-80 crores, with an aspiration to reach ₹100 crores including inorganic growth. The company also guided for PAT margins in the 10-12% range, potentially reaching a maximum of 15%. Management expressed confidence in leveraging AI for future growth and aims to meet the qualification criteria for listing on the NSE main board 'very, very soon,' which is expected to unlock further opportunities and M&A potential.
Capex and Working Capital Management
The company plans significant capital expenditure for FY27, including investing in two new physical centers, each requiring ₹3-3.5 crores for 300 seats. Additionally, ₹5-6 crores are earmarked for AI development. While acknowledging challenges with delayed payments from large enterprises affecting working capital, management stated that there are no bad debts and the situation is being managed effectively, ensuring healthy books.