Detailed Narrative
Robust Financial Performance and Capital Adequacy in FY25
ICICI Lombard reported a strong FY25, with Gross Direct Premium Income (GDPI) growing by 8.3% to ₹26833 crores, surpassing the industry's 6.2% growth. Profit After Tax (PAT) increased significantly by 30.7% to ₹2508 crores, and Return on Average Equity (ROAE) improved to 19.1% from 17.2% in FY24. The company maintained a healthy solvency ratio of 2.69x as of March 31, 2025, comfortably above the regulatory minimum of 1.50x.
Improved Combined Ratio Amidst Industry Headwinds
Despite the overall industry Combined Ratio worsening to 113.2% for 9M FY25, particularly in the Motor segment, ICICI Lombard successfully improved its Combined Ratio from 103.3% in FY24 to 102.6% in FY25 on an 'n' basis. This improvement was attributed to the company's focus on driving profitable growth opportunities, underwriting discipline, and operational efficiencies, with a long-term ROE target of 18-20%.
Mixed Segmental Growth and Market Share Gains
The Motor segment's GDPI grew 11.5% for FY25 to ₹10740 crores, increasing the company's market share to 10.8%. However, Q4 FY25 saw muted growth of 0.1% in Motor due to softer rural demand and de-growth in two-wheeler and tractor segments. The Health segment's GDPI grew 12.6% for FY25 to ₹6950 crores, with Retail Health (on a 1/n basis) growing 25.0% and gaining market share from 3.0% to 3.3%.
Impact of 1/n Accounting Norm and Regulatory Landscape
The new 1/n accounting norm, implemented from October 1, 2024, affected reported growth rates and comparability, notably leading to a 10.5% de-growth in the Health Benefit business through the Banca channel for the year. Regulatory changes in Q4 FY25, such as capping senior citizen health premium increases to 10% and introducing the BIMA-ASBA facility, are expected to enhance affordability and operational ease for policyholders.
Digital Transformation and Enhanced Customer Experience
ICICI Lombard's 'One IL One Digital' initiative significantly boosted digital engagement, resulting in a 2x increase in unique customer visits and 37% growth in fresh transactions. The IL TakeCare App surpassed 14.9 million downloads, contributing ₹265.32 crores in business for FY25. Customer experience was further improved by reducing average claim settlement periods for Motor OD to 5 days and Health claims to 3 days in FY25.
Investment Performance and Capital Gains Dynamics
The company's investment income for FY25 increased to ₹4250 crores from ₹3610 crores in FY24. However, Q4 FY25 saw a decline in investment income to ₹877 crores from ₹954 crores in Q4 FY24, primarily due to significantly lower capital gains of ₹6 crores compared to ₹156 crores in the prior year's quarter. The investment book maintains a healthy yield to maturity of approximately 7.55% and holds around ₹1800 crores in mark-to-market unrealized gains.
Outlook on Industry Competition and Profitability
Management anticipates mid-single to double-digit growth in Motor and double-digit growth in Health for the coming year. They observed 'some semblance' of pricing discipline returning in the Fire segment. Despite competitive intensity from PSUs in the Motor segment, the company remains committed to profitable growth and adhering to Expense of Management guidelines, with FY26 being the deadline for industry-wide compliance, which is expected to foster better market discipline.