Detailed Narrative
Retail Dominance and Market Share Stability
Star Health continues to dominate the retail health insurance market with a 31% market share. Retail GWP grew 18% YoY to ₹3,667 crores, now contributing 94% of the total portfolio compared to 90% last year. This growth was fueled by a 25% surge in fresh retail premiums and a strong renewal persistency of 98% on a value basis.
Strategic Pivot Away from Large Corporates
The company is executing a deliberate strategy to exit large corporate and co-insurance segments that were deemed unviable. Corporate business now contributes only 2% of the mix, with 65% of that coming from the more profitable SME segment. This shift is expected to moderate the long-term GWP target of ₹30,000 crores but improve overall underwriting margins.
Digital Acceleration and Efficiency Gains
Digital channels are becoming a primary growth engine, now accounting for 20% of new business. Fresh digital business grew by 73% YoY, supported by a 75% increase in brand search volumes. Management plans to create a dedicated Digital SBU to further accelerate this momentum, noting that digital growth is being achieved with higher manpower efficiency.
IFRS Transition and Profitability Quality
Under IFRS reporting, PAT jumped 44% to ₹438 crores, though analysts noted that ₹292 crores of investment income came from MTM gains. Management defended the quality of earnings, highlighting a 100 bps reduction in the IFRS expense ratio to 30.1%. They reaffirmed their FY28 PAT target of ₹2,500 crores, expecting a 20/80 split between underwriting and investment returns.
Claims Environment and Pricing Actions
The net incurred claim ratio rose slightly to 69.5% due to persistent medical inflation. In response, Star Health has implemented pricing corrections on 65% of its book in the last fiscal year and is moving toward an annual repricing strategy. Fraud, Waste, and Abuse (FWA) savings improved by 30% YoY, helping to mitigate some of the inflationary pressure.