Can we infer stronger spending power from improving spend per active? Is it mix or product switch? Any other color on consumer health?

Chris Britt noted that while consumers express caution, Chime sees broad growth in spending across segments, including discretionary items. Savings balances are up, and while higher-income segments show faster growth, overall growth is broad-based. He reiterated that Chime's primary account relationships would show stress if it existed, but they see a healthy and resilient consumer. “while consumers are saying that they feel cautious what we're seeing is actually a different story. We're seeing broad growth in spend across the board, across segment types.”

What products attract users with income above $75,000? Details on the new revolving credit product and its potential contribution.

Chris Britt attributed attraction to a combination of products, especially Chime Prime with its 5% cash back, 3.75% APY, and perks, along with liquidity products and Chime Invest. Mark Troughton explained the revolving line of credit is for higher-income Prime members seeking flexible liquidity, attached to their checking account, leveraging Chime's data for better repayment. “line of credit is a Chime Prime product. It will only be available to members of direct deposits more than $3,000 a month.”

MyPay continues to show strength with declining loss rates. Has the view on flexible limits changed? What's the potential upside for MyPay?

Mark Troughton highlighted MyPay's strong quarter (originations up 15% YoY, revenue up 47% YoY, loss rates below 1%, transaction profit tripled). He stated that Chime rolled out higher MyPay limits up to $1,000 this week, which will drive greater monetization. He expects a slight uptick in loss rates in Q3/Q4 but compensated by higher transaction profit, as the focus is on optimizing transaction profit over loss rates. “Our focus is on optimizing for transaction profit rather than loss rates. So you will likely see a slight increase in my pay loss rates for Q3 and Q4, but that will be much more than compensated for by increases in higher transaction profit.”

CHYM

Chime Financial (CHYM) Q2 FY26 earnings call: guidance and Q&A

Earnings call· Jun 2026 (Q2 FY26)· Information Technology· Aug 5, 2026

Source: earnings call transcript

Executive summary

Chime Financial Q2 FY26 — Strong Growth and Profitability Driven by Chime Prime

Chime Financial delivered a robust second quarter, marked by accelerated revenue and active member growth, driven significantly by the successful launch of Chime Prime. The company demonstrated strong operating leverage, achieving its second consecutive quarter of GAAP net income and a substantial increase in adjusted EBITDA margin. Strategic product expansions like Chime Invest and a new revolving credit product aim to attract higher-income segments and deepen member engagement, while enterprise partnerships are poised to contribute meaningfully to future growth.

Highlights

Active members grew 20% year-over-year, reaching 10.4 million.
Revenue increased 27% year-over-year.
Adjusted EBITDA margin expanded to 15%, up 12 points year-over-year.
The company posted its second consecutive quarter of positive GAAP net income ($28 million).
MyPay transaction profit tripled year-over-year to $73 million.
Instant Loans originations grew nearly 70% quarter-over-quarter to $300 million.
Secured a new $500 million warehouse facility with Goldman Sachs to fund liquidity products.
Transaction margin grew 4 percentage points year-over-year to 73%.
Raised full-year FY26 revenue guidance to $2.725B-$2.745B and adjusted EBITDA to $465M-$475M.

Concerns

Workforce reduction of approximately 10% was announced to create a flatter organization.
Modestly higher contra-revenue rewards costs in Q2 due to Chime Prime's 5% cash-back offer, particularly in the gas category.
CFO Matt Newcomb announced his decision to step down after a decade with the company.

Guidance & targets

Category	Target	Timeline	Confidence
Q3 FY26 Revenue	$680 million and $690 million high materiality	Q3 · FY26	High
Q3 FY26 Adjusted EBITDA	$105 million and $110 million high materiality	Q3 · FY26	High
Full-year FY26 Revenue	$2.725 billion and $2.745 billion high materiality	FY26	High
Full-year FY26 Adjusted EBITDA	$465 million and $475 million high materiality	FY26	High
Full-year FY26 Incremental Adjusted EBITDA Margin	north of 60% medium materiality	FY26	High
Chime Enterprise member growth contribution	meaningful contributor to direct to positive growth medium materiality	FY27	Medium
Instant Loans Annualized Revenue Run Rate	more than $100 million medium materiality	Q3 · FY26	High
Full-year FY26 Net New Active Members	1.8 million high materiality	FY26	High
Payroll costs	flat relative to 2026 medium materiality	FY27	High
MyPay loss rates	slight increase medium materiality	Q3 and Q4 FY26	High
Payments revenue net take rates	grow 2 basis points year-over-year medium materiality	Q3 · FY26	High

CHYM operating KPIs by quarter

CHYM operating KPIs stated on its earnings calls, by fiscal quarter
KPI	Dec 2025 Q4 FY25	This call Jun 2026 Q2 FY26	Change vs prior quarter
Active accounts Net additions	~500K In Q4, we also added approximately 500,000 net new active members, bringing our total to $9.5 million. Source: earnings call transcript	~200K This Q2, we added approximately 200,000 net new active members quarter-over-quarter, twice as many as we added last Q2 and $1.7 million over the last 12 months or most ever. Source: earnings call transcript	—

Operating figures the company stated on at least two of the calls shown, checked against each call's transcript. Click a figure to read the sentence. A dash means it was not stated that quarter.

Product announcements

Product	Type	Timeline
Chime Prime	launch	early April
Chime Invest	launch	last month
Revolving unsecured line of credit	launch	later this quarter
MyPay limits	update	this week

Deals & partnerships

Goldman Sachs New warehouse facility to fund growth of liquidity products. $500 million

A testament to strong progress scaling liquidity products at low loss rates.

Allied Universal Signed on to offer Chime Workplace, an employee financial wellness suite featuring MyPay at work.

Allied Universal is one of the largest employers in the U.S. with approximately 320,000 North American-based employees.

National Retailer Signed a partnership to offer Chime Workplace.

Has about 35,000 employees. More details to be shared upon launch.

Risks & headwinds

Workforce reduction Q3 FY26

approximately 10% of workforce

Mitigation:Creates a flatter and faster organization, drives further operating leverage, particularly into 2027. Payroll costs expected to be flat relative to 2026.

CFO transition next few months

Matt Newcomb stepping down

Mitigation:Matt Newcomb will support through search and transition. President Mark Troughton will serve as Interim CFO.

Higher rewards costs Q2 FY26

modestly higher than anticipated

Mitigation:Expected to settle lower going forward; Q3 payments revenue net take rates pacing to grow 2 bps YoY. Believed to be a one-off due to gas category spending.

What to watch in Q3 FY26

MyPay loss rates

Q3 and Q4 FY26

Current 90 basis points

Target slight increase

Why it matters

Management expects a slight increase in MyPay loss rates due to higher limits, but anticipates it will be more than offset by increased transaction profit. Verifying this balance is key to assessing the profitability of expanded liquidity offerings.

So you will likely see a slight increase in my pay loss rates for Q3 and Q4, but that will be much more than compensated for by increases in higher transaction profit.

Find out whether CHYM delivers this. Inve re-checks your case every morning.

Q&A highlights

Why now, what outcomes are you solving for (product velocity, investment, earnings), and how should we think about it?

Chris Britt stated the action is taken from a position of strength to position for the next chapter of growth, emphasizing the benefits of smaller, flatter teams using AI for faster execution and reduced bureaucracy. Matt Newcomb added that it drives operating leverage, with payroll costs expected to be flat in FY27 relative to FY26.

“we want to make sure that we are well positioned for this next chapter of growth. And I think we always need to be willing to evolve the organization and be willing to make changes to stay lean to be flat flatter and to be more effective.”

asked by Tien-Tsin Huang · answered by Christopher Britt

2 min read 6 chapters

Detailed narrative

Chime Prime Membership Success

The newly launched Chime Prime membership tier, available to members with $3,000+ monthly direct deposits, has been a significant growth driver. It offers 5% cash back, 3.75% savings APY, higher MyPay limits, instant loan qualification, and lifestyle perks like Priority Pass lounge access.

This tier is attracting higher-income consumers (fastest-growing segment is $75,000+ annual income) and deepening engagement, with Prime members generating more than double the average ARPAM.

Expansion into Wealth Management with Chime Invest

Chime launched Chime Invest, marking its entry into long-term wealth building. This product offers managed portfolios and free self-directed investing for individual equities and ETFs, seamlessly integrated into the existing banking app. The initiative aims to help more Americans participate in equity ownership and attract a broader consumer segment, leveraging the high adoption of Chime's high-yield savings product.

Chime Enterprise Momentum

The enterprise segment secured a transformative partnership with Allied Universal, a major U.S. employer with 320,000 North American employees, to offer Chime Workplace. Another national retailer with 35,000 employees was also signed. This growing pipeline is expected to make Chime Enterprise a meaningful contributor to direct depositor growth in FY27, with early partners showing strong adoption and outperforming consumer channel customers.

Liquidity Product Performance and Expansion

Chime's liquidity products, MyPay and Instant Loans, continue to perform strongly. MyPay transaction profit tripled year-over-year, driven by $4.5 billion in originations and improved loss rates. Instant Loans originations grew nearly 70% QoQ to $300 million, with strong loss rate performance, particularly for repeat borrowers.

The company plans to expand loan eligibility, limits, and duration, including a new revolving unsecured line of credit for Prime members, supported by a new $500 million warehouse facility with Goldman Sachs.

AI Integration and Efficiency Gains

Chime continues to scale its AI financial partner, Jade, which provides personalized advice and actions based on primary bank account data, such as spending pattern alerts. AI is also driving significant efficiency gains, contributing to a 10% average annual reduction in cost-to-serve over the last four years, enhancing the company's digital-first model and structural operating leverage.

Workforce Reorganization and Operating Leverage

Chime announced an internal reorganization, reducing its workforce by approximately 10%. While difficult, this move is intended to create a flatter, faster organization, leveraging smaller teams and AI for increased product velocity. The restructuring is expected to drive further operating leverage, with payroll costs anticipated to remain flat in FY27 relative to FY26, despite some reinvestment of savings.

Summary of the company's earnings call; see how call summaries are prepared. Not investment advice.