Detailed Narrative
Strategic Transformation and Focus
ePlus completed the divestiture of its domestic financing business earlier in the fiscal year, transforming into a pure-play technology solutions and services provider. This strategic move allowed the company to increase focus and allocate resources to faster-growing IT markets, including AI, cloud, data center, networking, and security, aiming to build IT solutions and capture market share more effectively.
AI and Digital Transformation Momentum
The company experienced strong demand across its diverse customer base, particularly for AI-driven technologies and digital transformation strategies. This trend led to increased demand for infrastructure modernization across various product categories. ePlus also established an AI experience center within Digital Realty's Innovation Lab, providing customers with hands-on demonstrations of advanced AI infrastructure.
Operational Efficiency and Scalability
ePlus demonstrated significant operating leverage in fiscal year 2026, with operating expenses growing 9.1% against 22.1% net sales growth and 49.5% adjusted EBITDA growth. The company achieved this while maintaining a flat headcount, reflecting a focus on high-growth areas and a scalable operating model. This efficiency contributed to a 67% growth in operating income for the full year.
Customer Satisfaction and Loyalty
The company achieved a Net Promoter Score (NPS) of 74, which is considered world-class and places ePlus in the top quartile of the technology and IT services industry. This high score indicates strong customer loyalty and advocacy, reflecting the company's efforts in quick response times, problem-solving, and actively listening to customer needs.
Capital Allocation Strategy
ePlus maintains a healthy balance sheet, ending the fiscal year with $410.8 million in cash and cash equivalents. This financial flexibility supports organic investments, strategic M&A opportunities, and returning capital to shareholders. The Board recently authorized an 8% increase in the quarterly dividend to $0.27 per share and the company repurchased 90,000 shares in the quarter.
Services Portfolio Expansion
The company continued to broaden its core portfolio offerings by adding professional and managed services. This includes new managed collaboration offerings for Cisco, Zoom, and Microsoft, as well as securing multiyear wins in storage and backup as a service. These longer-term engagements highlight customer confidence in ePlus's ability to deliver tangible business outcomes and strategic value.