CHWY Chewy (CHWY) Q2 FY27 earnings call
Chewy delivered strong Q2 FY27 results, outperforming the broader pet market by 2-3x, driven by active customer growth and NSPAC expansion. The company continues to gain market share and expand profitability, with AI initiatives contributing to structural efficiencies. While the consumer backdrop remains pressured, it has stabilized, allowing Chewy to raise its full-year sales and adjusted EBITDA margin guidance, reflecting confidence in its execution and strategic growth platforms.
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CHWY operating KPIs by quarter
| KPI | Feb 2026 Q4 FY26 | May 2026 Q1 FY27 | This call Jul 2026 Q2 FY27 | Change vs prior quarter |
|---|---|---|---|---|
| Active customers | 21.3MWe continue to grow active customers ending the year with 21.3 million, increasing by approximately 4% year-over-year and net additions up by more than 810,000 year-over-year in fiscal 2025.Source: earnings call transcript | 21.5MWe ended the quarter with 21.5 million active customers, up 3.6% year-over-year, while net sales per active customer or netback increased to $597 Autoship customer sales once again outpaced overall company growth increasing over 10% year-over-year and reaching 84.4% of total net sales in the quarter further reinforcing the predictability, durability and recurring nature of our revenue base.Source: earnings call transcript | 21.7MWe ended the quarter with 21.7 million active customers, representing 3.8% year-over-year growth and 208,000 sequential net additions.Source: earnings call transcript | +0.9% |
| Net active customer additions | — | <200KDespite the consumer environment that weakened in the latter parts of the quarter, we delivered nearly 200,000 net customer additions, achieved solid top line growth and record profitability generated strong free cash flow and maintained consistent category share capture.Source: earnings call transcript | 208KWe ended the quarter with 21.7 million active customers, representing 3.8% year-over-year growth and 208,000 sequential net additions.Source: earnings call transcript | — |
Operating figures the company stated on at least two of the calls shown, checked against each call's transcript. Click a figure to read the sentence. A dash means it was not stated that quarter.
Inve summary of the company's earnings call; see how call summaries are prepared. Not investment advice.