DocuSign (DOCU) Q1 FY27 earnings call

Earnings call· Apr 2026 (Q1 FY27)· Information Technology· Jun 4, 2026

Source: earnings call transcript

Management's thesis is that IAM has hit an inflection point, converting DocuSign's installed base, agreement data and trust into an AI-native platform that lifts eSign consumption and larger-customer expansion, underpinning guided ARR re-acceleration. The near-term reality is still steady high-single-digit revenue growth flattered by FX, with the durable-demand payoff pushed into IAM's ramp; profitability and capital return remain the strongest near-term levers.

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DOCU operating KPIs by quarter

DOCU operating KPIs stated on its earnings calls, by fiscal quarter
KPI	Jan 2026 Q4 FY26	This call Apr 2026 Q1 FY27	Jul 2026 Q2 FY27	Change vs prior quarter
Customers above an annual spend threshold	1,205 We ended the quarter with 1,205 customers spending over $300,000 annually, a 7% increase year-over-year. Source: earnings call transcript	1,258 We also saw the number of customers spending over $300,000 in ACV grow to 1,258, accelerating to 12% year-over-year growth the first time in 3 years that we have seen double-digit growth in this metric. Source: earnings call transcript	<1,300 We also saw the number of customers spending over $300,000 in ACV grow 14% year-over-year to nearly 1,300, the second quarter in a row of double-digit growth. Source: earnings call transcript	—
Employees	7,044 We ended fiscal 2026 with 7,044 employees, up modestly from 6,838 a year ago, as we continue to invest deliberately in roles focused on growing the IAM platform. Source: earnings call transcript	6,991 We ended Q1 with 6,991 employees, down sequentially from Q4. Source: earnings call transcript	7,137 We ended Q2 with 7,137 employees, up 3% year-over-year. Source: earnings call transcript	+2.1%
Net revenue retention rate Direct	—	102%+ Dollar net retention or DNR with our direct customers was over 102%, a greater than 1 percentage point improvement versus Q1 of fiscal 2026. Source: earnings call transcript	103% Dollar net retention, or DNR, from our Direct customers was 103% on a rounded basis, up modestly from last quarter and the prior year. Source: earnings call transcript	—

Operating figures the company stated on at least two of the calls shown, checked against each call's transcript. Click a figure to read the sentence. A dash means it was not stated that quarter.

Inve summary of the company's earnings call; see how call summaries are prepared. Not investment advice.