8x8 (EGHT) Q1 FY27 earnings call

8x8 delivered a strong Q1 FY27, driven by record service revenue and significant adoption of its AI solutions, underscoring the success of its unified platform strategy. The company exceeded financial guidance while navigating a deliberate shift towards lower-gross-margin, usage-based offerings, which are expected to drive long-term operating profit. Management remains focused on enhancing customer retention and multi-product adoption, leveraging its partner-first go-to-market approach.