Teladoc Health (TDOC) Q2 FY26 earnings call

Teladoc Health navigated Q2 FY26 with a stable Integrated Care segment, marked by innovation and strong chronic care enrollment. The BetterHelp segment is undergoing a significant strategic pivot towards an in-network insurance model, driven by accelerated consumer preference for insurance and a faster-than-expected decline in cash pay users. This transition is impacting near-term revenue but is viewed as crucial for long-term durability, with resources reprioritized to scale insurance capacity and optimize marketing efficiency.