Detailed narrative
AI-Native Strategy and Operational Efficiency
Huize is transitioning to an AI-native organization, embedding AI across internal operations and core workflows. This has led to improved organizational efficiency and operating capabilities, as evidenced by a decrease in total operating expenses to RMB 175 million and an improved expense-to-income ratio of 24.2% in H1 2026. The AI app completed an upgrade to a 2.0 multi-agent architecture, with users engaging in AI conversations increasing 65% since the beginning of the year. AI is evolving beyond an operational efficiency tool into an intelligent engine for business growth.
Enhanced Customer Engagement and Product Innovation
The company maintained a customer-centric approach, adding approximately 789,000 new customers, bringing the cumulative total to 13.1 million as of June 30. AI financial planning agents generate personalized family insurance plans, with a 45% report generation rate among active users. Huize launched new products like Bliss 5.0, a participating annuity product, and Darwin No.15 Kids Protection, integrating critical illness with long-term medical coverage, to address diverse customer needs.
International Expansion and Diversification
Poni Insurtech generated approximately RMB 220 million in international revenue during H1 2026. In Vietnam, GlobalCare saw GWP and revenue increase by 45% and 24% year-over-year, respectively, with policies issued up 11%. The IFA business in Vietnam also grew policies issued by 48% year-over-year. Singapore is focused on serving high-value customers and broadening offerings, strengthening its role as a regional platform, while Hong Kong operations are already profitable.
Strong Financial Performance and Customer Quality
GWP facilitated reached a record RMB 4.2 billion (up 30% YoY), and FYP surged 48.7% YoY to RMB 2.76 billion. Net profit attributable to common shareholders increased to RMB 25.3 million. The average age of long-term product customers was 35.3 years, with 62.5% coming from Tier 2 cities and above. Persistency ratios (13th and 25th-month) remained above 95%, indicating high customer quality and long-term value.
Capital Allocation and Future Outlook
The company's financial position is solid with RMB 241 million in cash and cash equivalents as of June 30. Capital allocation prioritizes AI investments, with close to USD 10 million invested in AI R&D last year and similar expected this year. Management does not anticipate needing to raise capital in the next 12-18 months unless major transformative M&A opportunities arise. They plan to scale existing international businesses rather than entering new markets.