Detailed Narrative
Market Normalization and Strategic Investments
Watsco reports stabilizing markets after five years of volatility, including a pandemic, supply chain disruption🌐s, regulatory transitions, and tariff volatility🌐. The company's sustained investments in its business, particularly its digital ecosystem, are now producing measurable results, positioning it for continued growth in a normalized operating environment.
Digital Ecosystem and Customer Engagement
Watsco's technology platforms are scaling, with e-commerce sales growing 13% and reaching 37% of total sales over the last 12 months. Mobile apps have over 70,000 active monthly users, and the OnCallAir platform generated $1.9 billion in gross merchandise value from 340,000 proposals, a 15% increase. These digital tools are enabling contractors to grow faster and are expected to lower the cost to serve at scale.
New Growth Initiatives
The company launched SupplySync.com, a new platform targeting large institutional customers, with plans for future scaling. Other initiatives like Vendor Consolidation and Rationalization (VCR) and Hydros (shared logistics) are maturing, enhancing product availability and operational efficiency, particularly for non-equipment categories. AI is also being integrated across the business.
Gross Margin Dynamics
Gross profit margin decreased to 27.5% from 29.3% in the prior year, primarily due to a normalization of OEM pricing actions. While 2025 benefited from aggressive OEM pricing in response to inflation and tariffs, 2026 saw more moderate, historically consistent pricing. The company maintains a long-term goal of 30% gross profit margin, supported by ongoing investments.
Inventory Management and Supply Chain
Operating cash flow improved by $168 million for the six-month period, driven by a lower ramp-up of seasonal inventory. The company anticipates further inventory efficiency as lead times normalize and the A2L product transition concludes. Despite some overstocking in the first half, field stock is down, and inventory turns are expected to improve.
Jackson Supply Acquisition
Watsco successfully closed the acquisition of Jackson Supply on June 1, adding $230 million in annual sales and 25 Sunbelt locations. The Jackson team will continue to operate autonomously with Watsco's support, leveraging Watsco's capital, relationships, and technology to pursue aggressive growth plans, having previously doubled their business in recent years.