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What Willis Towers Watson promised, and what happened

Guidance Tracker · every commitment management made on a call, tracked from the quarter it was made

Guidance

What management said, and what became of it

13 of 14 judged targets kept · 27 open · verdicts reflect calls analysed to Jun 2026.

TargetOriginal wordingSaidLatest callVerdict
Risk & Broking (R&B) adjusted operating margin expansion (multi-year average)100 basis points of average annual adjusted operating margin expansion over the next 3 years (from Investor Day, Dec 2024)Dec 2024Jun 2026:Our prior outlook ran through 2027 and was framed as annual margin expansion of roughly 100 basis points per year in Risk and Broking and continued incremental margin expansion in Health, Wealth and Career. Propel gives us the visibility to extend that horizon and target specific adjusted operating margins of approximately 30% at the enterprise level, approximately 35% in Health, Wealth, and Career and approximately 30% in Risk and Broking, all in 2028.
Call transcript, Jun 2026 · no direct link
Revised Up
Full-year adjusted diluted EPS growth (enterprise)healthy year-over-year EPS growthDec 2025Jun 2026:Adjusted diluted earnings per share were $3.35, representing a 17% increase compared to Q2 2025.
Call transcript, Jun 2026 · no direct link
On Track

A verdict describes what became of management’s own words in later analysed calls. “Delayed” is a change of date, “went quiet” a target the calls stopped mentioning. None of it is a judgement on the investment. The methodology sets out how verdicts are recorded.

The full ledger

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The rest of the ledger

Pro opens all 41 tracked commitments for Willis Towers Watson

Above is what the last two calls moved. Pro adds every quarter's revision, the source quote behind each one, and the topics management has stopped answering.