CXM Sprinklr (CXM) Q1 FY27 earnings call
Sprinklr's Q1 marks the mid-point of a multiyear transformation, with the durable-demand signals — record renewals, rising net dollar expansion and RPO past $1B — inflecting even as reported growth decelerates toward low-single digits and gross margin absorbs AI hosting costs. Management frames FY27 as a transition-and-execution year, funding forward-deployed AI engineering and prudent buybacks off a debt-free balance sheet while pointing to an acceleration phase into FY28, contingent on converting a healthy pipeline through Middle East macro noise.
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CXM operating KPIs by quarter
| KPI | This call Apr 2026 Q1 FY27 | Jul 2026 Q2 FY27 | Change vs prior quarter |
|---|---|---|---|
| Net revenue retention rate | 104%Our subscription revenue-based net dollar expansion rate in the first quarter was 104%.Source: earnings call transcript | 102%Our subscription revenue base net dollar expansion rate in the second quarter was 102%.Source: earnings call transcript | -2 pt |
| Net revenue retention rate $1 million customer cohort | 115%I will note, however, that the net dollar expansion rate for the $1 million customer cohort remained at 115% in Q1, which we view as a better measure of increased share of wallet.Source: earnings call transcript | 112%Net dollar expansion rate for the $1 million cohort was 112% in Q2, which we view as a relevant measure of increased share of wallet.Source: earnings call transcript | -3 pt |
| Remaining performance obligation (RPO) | $1.04BAt the end of Q1 FY 2027, total RPO was $1.04 billion, up 10% versus Q1 last year and up 5% quarter-over-quarter.Source: earnings call transcript | $1.03BAt the end of Q2 FY '27, total RPO was $1.03 billion, once again above the $1 billion mark for the quarter, reflecting the quality of contracted demand and increasing visibility into the future.Source: earnings call transcript | -1% |
| Remaining performance obligation (RPO) Current | $627.1MAnd current RPO was $627.1 million, up 5% year-over-year and up 1% quarter-over-quarter.Source: earnings call transcript | $614MIn addition, current RPO was $614 million, up 3% year-over-year.Source: earnings call transcript | -2.1% |
Operating figures the company stated on at least two of the calls shown, checked against each call's transcript. Click a figure to read the sentence. A dash means it was not stated that quarter.
Inve summary of the company's earnings call; see how call summaries are prepared. Not investment advice.