CXM Sprinklr (CXM) Q2 FY27 earnings call
Sprinklr is progressing through its transformation, demonstrating improved execution and customer sentiment, particularly in subscription revenue and RPO growth. While professional services faced challenges, management is addressing them, maintaining focus on driving long-term growth and AI innovation. The company aims to build on its momentum in the second half of FY27 to enter an acceleration phase in FY28.
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CXM operating KPIs by quarter
| KPI | Apr 2026 Q1 FY27 | This call Jul 2026 Q2 FY27 | Change vs prior quarter |
|---|---|---|---|
| Net revenue retention rate | 104%Our subscription revenue-based net dollar expansion rate in the first quarter was 104%.Source: earnings call transcript | 102%Our subscription revenue base net dollar expansion rate in the second quarter was 102%.Source: earnings call transcript | -2 pt |
| Net revenue retention rate $1 million customer cohort | 115%I will note, however, that the net dollar expansion rate for the $1 million customer cohort remained at 115% in Q1, which we view as a better measure of increased share of wallet.Source: earnings call transcript | 112%Net dollar expansion rate for the $1 million cohort was 112% in Q2, which we view as a relevant measure of increased share of wallet.Source: earnings call transcript | -3 pt |
| Remaining performance obligation (RPO) | $1.04BAt the end of Q1 FY 2027, total RPO was $1.04 billion, up 10% versus Q1 last year and up 5% quarter-over-quarter.Source: earnings call transcript | $1.03BAt the end of Q2 FY '27, total RPO was $1.03 billion, once again above the $1 billion mark for the quarter, reflecting the quality of contracted demand and increasing visibility into the future.Source: earnings call transcript | -1% |
| Remaining performance obligation (RPO) Current | $627.1MAnd current RPO was $627.1 million, up 5% year-over-year and up 1% quarter-over-quarter.Source: earnings call transcript | $614MIn addition, current RPO was $614 million, up 3% year-over-year.Source: earnings call transcript | -2.1% |
Operating figures the company stated on at least two of the calls shown, checked against each call's transcript. Click a figure to read the sentence. A dash means it was not stated that quarter.
Inve summary of the company's earnings call; see how call summaries are prepared. Not investment advice.