Freshworks (FRSH) Q2 FY26 earnings call

Freshworks delivered a strong quarter, driven by robust growth in its Employee Experience (EX) business and early GAAP profitability. The company is successfully executing its strategy to focus on agile enterprises and mid-market customers, leveraging AI and a broadening platform. While the Customer Experience (CX) business is managed for steady-state growth, the company remains confident in its EX momentum and ability to fund future investments in AI and sales capacity.