UNH UnitedHealth Group (UNH) Q1 FY25 earnings call
UnitedHealth Group reported a challenging Q1 FY25, revising its full-year EPS outlook due to higher-than-expected care activity in Medicare Advantage and issues related to new member profiles and the CMS risk model transition within Optum Health. Despite these operational setbacks, the company emphasized strong growth across its businesses and reaffirmed its commitment to the value-based care strategy, expressing confidence in addressing the identified issues and returning to its long-term EPS growth target.
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UNH operating KPIs by quarter
| KPI | Dec 2024 Q4 FY24 | This call Mar 2025 Q1 FY25 | Mar 2026 Q1 FY26 | Jun 2026 Q2 FY26 | Sep 2026 Q3 FY26 | Change vs prior quarter |
|---|---|---|---|---|---|---|
| Employees | 400KRight now, there are 400,000 nurses, doctors, case workers, customer service specialists, pharmacists, technologists and so many others in this organization who share that commitment and are determined to advance that work.Source: earnings call transcript | 400KThe growth at UnitedHealthcare and Optum reflects the efforts of our 400,000 colleagues who come to work every day thinking differently about what is possible, advancing new products and ideas while constantly refining existing programs, working to make things better for the people we are privileged to serve.Source: earnings call transcript | — | — | — | 0% |
| Medical care ratio | — | — | 83.9%Our reported medical care ratio of 83.9% compares to 84.8% in the first quarter of 2025 as a result of pricing discipline, strong medical cost management and favorable reserve development.Source: earnings call transcript | 86.7%Our reported medical care ratio of 86.7% includes $860 million of net favorable prior period medical development, the majority of which is in year development.Source: earnings call transcript | 88.4%Consolidated medical care ratio of 88.4% for the quarter compared to 89.9% last year.Source: earnings call transcript | +1.7 pt |
| Patients OptumHealth | — | — | — | 20MOptumHealth is intently focused on improving its clinical care and operational experience to better serve the 20 million people we care for through primary and specialist care, ambulatory surgery and home health.Source: earnings call transcript | 20MFirst is we serve 20 million patients today, about 4 million of those are in fully accountable relationships.Source: earnings call transcript | 0% |
Operating figures the company stated on at least two of the calls shown, checked against each call's transcript. Click a figure to read the sentence. A dash means it was not stated that quarter.
Inve summary of the company's earnings call; see how call summaries are prepared. Not investment advice.