UNH UnitedHealth Group (UNH) Q4 FY24 earnings call
UnitedHealth Group delivered solid Q4 FY24 results, meeting its adjusted EPS outlook despite significant headwinds including Medicare rate cuts, Medicaid redeterminations, and the Change Healthcare cyberattack. The company is confident in its FY25 outlook, driven by strategic portfolio adjustments, strong Medicare Advantage AEP performance, and continued digital transformation efforts aimed at improving efficiency and consumer experience. Management also committed to 100% PBM rebate pass-through to clients by 2028.
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UNH operating KPIs by quarter
| KPI | This call Dec 2024 Q4 FY24 | Mar 2025 Q1 FY25 | Mar 2026 Q1 FY26 | Jun 2026 Q2 FY26 | Sep 2026 Q3 FY26 | Change vs prior quarter |
|---|---|---|---|---|---|---|
| Employees | 400KRight now, there are 400,000 nurses, doctors, case workers, customer service specialists, pharmacists, technologists and so many others in this organization who share that commitment and are determined to advance that work.Source: earnings call transcript | 400KThe growth at UnitedHealthcare and Optum reflects the efforts of our 400,000 colleagues who come to work every day thinking differently about what is possible, advancing new products and ideas while constantly refining existing programs, working to make things better for the people we are privileged to serve.Source: earnings call transcript | — | — | — | 0% |
| Medical care ratio | — | — | 83.9%Our reported medical care ratio of 83.9% compares to 84.8% in the first quarter of 2025 as a result of pricing discipline, strong medical cost management and favorable reserve development.Source: earnings call transcript | 86.7%Our reported medical care ratio of 86.7% includes $860 million of net favorable prior period medical development, the majority of which is in year development.Source: earnings call transcript | 88.4%Consolidated medical care ratio of 88.4% for the quarter compared to 89.9% last year.Source: earnings call transcript | +1.7 pt |
| Patients OptumHealth | — | — | — | 20MOptumHealth is intently focused on improving its clinical care and operational experience to better serve the 20 million people we care for through primary and specialist care, ambulatory surgery and home health.Source: earnings call transcript | 20MFirst is we serve 20 million patients today, about 4 million of those are in fully accountable relationships.Source: earnings call transcript | 0% |
Operating figures the company stated on at least two of the calls shown, checked against each call's transcript. Click a figure to read the sentence. A dash means it was not stated that quarter.
Inve summary of the company's earnings call; see how call summaries are prepared. Not investment advice.