Detailed Narrative
Leadership Transition and Strategic Re-focus
Daniel Lewis was appointed interim CEO, having worked with management for three months prior. His mandate is to strengthen execution and improve operational efficiency, focusing on fewer priorities. The board is running a search for a permanent CEO, but Lewis has full authority to execute the current strategic plan. The transition reflects a shift from a founder-led, creativity-driven model to an enterprise stage focused on executing against select ideas with demonstrated product-market fit.
Macro Environment and Adaptation
The rate backdrop became more challenging in Q2, leading to softened industry-wide mortgage application activity. Management plans for an elevated rate environment to persist over the medium term⏳ and is adapting by emphasizing HELOC products. HELOCs represented 18% of Q2 loan volume, up from 12% in Q1, as they enable homeowners to access liquidity without giving up lower locked-in rates.
Strategic Priorities: Distribution and Partnerships
The company's first priority is distribution, focusing on enterprise partners whose businesses align with Tin Man and its API-driven operating model. This includes consumer platforms like Credit Karma and Coinbase, NEO operations, wholesale brokers, and other enterprise partners. The goal is to manufacture mortgages efficiently without outspending competitors on customer acquisition, moving away from complicated enterprise integrations that have not yielded material results.
Strategic Priorities: Product and Tin Man
The second priority is aggressive investment in HELOC, which combines sophisticated underwriting with a differentiated experience. The wholesale market's interest in HELOC has exceeded expectations. The third priority is Tin Man, an AI-native, modular, end-to-end solution for the mortgage process. It is built by loan officers, leveraging D2C and NEO as innovation platforms and feedback loops to drive automation and improve the loan officer experience.
Cost Reduction and Path to Profitability
Better expects annual cost savings to exceed $45 million, well above the original target of $25 million. These cost reductions are expected to flow through the P&L over the remainder of the year. Despite lower Q3 volumes and revenue, cost savings are projected to lead to improved EBITDA. The company aims for sustainable profitability through disciplined capital allocation and consistent execution, rather than waiting for market improvement.
Financial Position and Warehouse Capacity
The company ended Q2 FY26 with approximately $102 million in cash and cash equivalents and $10 million in restricted cash, believing its balance sheet is appropriately positioned for profitability. Total warehouse capacity stands at approximately $850 million, a 48% increase from year-end 2025, reflecting lender confidence in the platform and infrastructure for future partnership growth.