Detailed narrative
CFO Transition and Leadership Continuity
Andre Cazotto has successfully transitioned into the Chief Financial Officer role, succeeding Rodrigo Couto as part of a planned succession. Cazotto brings over 20 years of experience in payments and financial services, having previously led capital markets for PicPay's NASDAQ listing. Rodrigo Couto will continue to serve as a special advisor through year-end, ensuring a seamless leadership transition and continuity in financial strategy.
Strategic Revenue Mix Shift and Diversification
PicPay is actively rebalancing its revenue streams, with 71% of total revenues now derived from no or lower credit risk sources, an increase from 63% a year ago. This shift is driven by growth in float, hedge accounting, fees, commissions, and secured/partially secured credit products. This diversification strategy allows the company to balance growth across more mature collateralized portfolios while selectively expanding into higher-risk segments with controlled limits and maintaining targeted risk-adjusted returns.
AI-Driven Operational Efficiency and Productivity
Artificial Intelligence is a key driver of PicPay's operational leverage and efficiency gains. The company's headcount has remained flat since October 2025, with a previously projected 10% increase for 2026 now not expected to materialize due to AI-driven productivity. AI is deployed in customer-facing agents for task execution and SMB marketing, as well as internally for credit underwriting models (expected 15-20% benefit), coding support, and quality assurance, leading to a 70% reduction in token costs.
Expansion and Management of Private Payroll Loans
The private payroll loan portfolio has grown significantly to BRL 7.2 billion, encompassing over 3.6 million contracts. PicPay has resumed increasing originations in growth clusters for this product, following the resolution of initial operational issues and the implementation of new features. While this intentional risk-taking and portfolio aging are expected to contribute to higher NPLs, the product continues to deliver attractive marginal ROEs and risk-adjusted returns within the company's approved risk appetite.
Ecosystem Expansion and Enhanced Customer Engagement
PicPay continues to expand its ecosystem, offering a broad range of services from shopping and food delivery to investments and iGaming, which now serves 2.7 million clients. This comprehensive platform drives higher user engagement and facilitates cross-selling of financial products. The investment platform has grown to over 280 products, including a newly launched brokerage platform, and Epic credit cards have achieved 23% penetration among eligible customers, with 80% actively using associated benefits.
Asset Quality Dynamics and Provisioning Adequacy
The increase in NPL over 90 days to 9.8% and Stage 3 to 12.9% is primarily attributed to the natural aging of the portfolio and a deliberate strategy of intentional risk-taking in private payroll loans, rather than a deterioration in underlying quality. Early NPL improved to 7.5%. Stage 3 coverage, though slightly down to 74.1%, remains robust, with the reduction linked to the Desenrola program's FGO guarantee, which lowers provisioning requirements for renegotiated loans.
Solid Funding Base and Capital Position
PicPay's funding base expanded 10% quarter-over-quarter to BRL 35.8 billion, supported by diversified funding sources including digital platform deposits and capital market issuances. The cost of funding saw a modest increase to 96.2% of CDI due to new securitized structures. The company maintains a strong capital position with a total capital ratio of 17.6% and a CET1 ratio of 15.6%, providing ample headroom above regulatory requirements even after the capital consumption from the Cover acquisition.