Jun 2026 (Q2 FY26) — Jul 22, 2026
ServiceNow Q2 FY26 — Strong AI ACV Growth and Cybersecurity Momentum
Read the full callServiceNow (NOW) earnings
- Jun 2026
- Jun 2026 (Q2 FY26)
- Dec 2025
ServiceNow earnings: last reported Wed, 22 Jul 2026, for the quarter ended Jun 2026.
Reported
The figures, each with its period
Each figure keeps its basis and period; nothing is filled in.
| Metric | Value | Change | Basis | Period | Note |
|---|---|---|---|---|---|
| Revenue | 3,987 | +24.0% YoY | Quarterly, as filed | Quarter to Jun 2026 | Revenue from operations as filed. |
| Operating margin | 4.1 | −7.1 pts YoY | Operating profit / revenue | Quarter to Jun 2026 | For the quarter; a change is in percentage points. |
| Net profit | 298 | −22.6% YoY | Quarterly, as filed | Quarter to Jun 2026 | Profit after tax as filed. |
Guidance
What management said, and what became of it
31 of 31 judged targets kept · 19 open · verdicts reflect calls analysed to Jun 2026.
| Target | Original wording | Said | Latest call | Verdict |
|---|---|---|---|---|
| Autonomous Workforce AI specialist roles delivered | Around 20 AI specialist roles delivered by May 2026 | Mar 2026 | we have deployed Level 1 support AI specialists as well as 20 other AI specialists inside ServiceNow, and we're starting to do that with our customers. Today, our 40-plus customers are using it already | Achieved |
| Long-term revenue ambition | $30 billion-plus in revenue (undated at birth; dated to $32 billion in 2030 on the Q2 FY26 call) | Sep 2024 | And of course, we set a course to $32 billion in revenue in 2030, operating at the Rule of 60 and beyond. | Revised Up |
| AI as a share of total annual contract value | AI to reach 30% of ACV by 2030 | Jun 2026 | While still early, we're already tracking ahead of our target for AI to reach 30% of ACV by 2030. | New |
19 of ServiceNow, Inc.'s 50 targets are still open. See which are on track and which have gone quiet. The 3 above are the free sample; 47 more targets are in the full ledger.
Claimed
- Subscription revenue grew 23% in constant currency, 1.5 points above the high end of guidance.
- Current RPO (cRPO) grew 21.5% in constant currency, more than 2 points above guidance.
- Non-GAAP operating margin reached 29.5%, 3 points above guidance.
- ServiceNow AI ACV surpassed $1 billion, tracking ahead of the $1.5 billion target by end of 2026.
- The company closed 123 deals greater than $1 million in net new ACV, up 40% year-over-year.
- The renewal rate remained strong at 98% in Q2.
Qualified
- A shift of some on-prem revenue from Q3 to Q2 due to strong U.S. federal demand, impacting Q3 revenue growth.
- Short-term pressure on gross margin is expected due to increased hyperscaler utilization and accelerating AI adoption.
Price
$145.36 +2.39% · +$3.39
Performance −19.6% 1Y
1Y: $180.72 on 17 Oct 2025 → $145.36. High $189.26 (27 Oct 2025), low $83 (10 Apr 2026).
- Previous close
- $141.97
- 52-week range
- $83 – $189.26
- One year
- −20.79%
Overview
- Symbol
- NOW
- Sector
- Information Technology
- Exchange
- US
- Currency
- USD
Guidance
What management said, and what became of it
31 of 31 judged targets kept · 19 open · verdicts reflect calls analysed to Jun 2026.
| Target | Original wording | Said | Latest call | Verdict |
|---|---|---|---|---|
| Autonomous Workforce AI specialist roles delivered | Around 20 AI specialist roles delivered by May 2026 | Mar 2026 | we have deployed Level 1 support AI specialists as well as 20 other AI specialists inside ServiceNow, and we're starting to do that with our customers. Today, our 40-plus customers are using it already | Achieved |
| Long-term revenue ambition | $30 billion-plus in revenue (undated at birth; dated to $32 billion in 2030 on the Q2 FY26 call) | Sep 2024 | And of course, we set a course to $32 billion in revenue in 2030, operating at the Rule of 60 and beyond. | Revised Up |
| AI as a share of total annual contract value | AI to reach 30% of ACV by 2030 | Jun 2026 | While still early, we're already tracking ahead of our target for AI to reach 30% of ACV by 2030. | New |
Claimed
- Subscription revenue grew 23% in constant currency, 1.5 points above the high end of guidance.
- Current RPO (cRPO) grew 21.5% in constant currency, more than 2 points above guidance.
- Non-GAAP operating margin reached 29.5%, 3 points above guidance.
- ServiceNow AI ACV surpassed $1 billion, tracking ahead of the $1.5 billion target by end of 2026.
- The company closed 123 deals greater than $1 million in net new ACV, up 40% year-over-year.
- The renewal rate remained strong at 98% in Q2.
Qualified
- A shift of some on-prem revenue from Q3 to Q2 due to strong U.S. federal demand, impacting Q3 revenue growth.
- Short-term pressure on gross margin is expected due to increased hyperscaler utilization and accelerating AI adoption.
The full ledger
Open ServiceNow, Inc.’s full ledger
A free account opens 5 company ledgers a month. All 50 tracked commitments, with each call’s wording and source.
Call summaries
Mar 2026 (Q1 FY26) — Apr 22, 2026
ServiceNow Q1 FY26 — Strong AI Traction and Strategic Acquisitions Drive Growth
Read the full callDec 2025 (Q4 FY25) — Jan 28, 2026
ServiceNow Q4 FY25 — Strong Beat, AI Monetization Accelerates, and Increased Capital Return
Read the full callEvery analysed call
ServiceNow earnings calls (NOW)
Financials
What the filings say
Net profit, year on year: −23% (quarter to jun 2026 against jun 2025).
| Line item | Sep 2024 | Dec 2024 | Mar 2025 | Jun 2025 | Sep 2025 | Dec 2025 | Mar 2026 | Jun 2026 |
|---|---|---|---|---|---|---|---|---|
| Sales | 2,797 | 2,957 | 3,088 | 3,215 | 3,407 | 3,568 | 3,770 | 3,987 |
| Operating profit | 418 | 374 | 451 | 358 | 572 | 443 | 503 | 162 |
| Operating margin | 14.9% | 12.7% | 14.6% | 11.1% | 16.8% | 12.4% | 13.3% | 4.1% |
| Profit before tax | 516 | 463 | 555 | 471 | 694 | 541 | 673 | 438 |
| Tax rate | 16.3% | 17.1% | 17.1% | 18.3% | 27.7% | 25.9% | 30.3% | 32.0% |
| Net profit | 432 | 384 | 460 | 385 | 502 | 401 | 469 | 298 |
| EPS ($ per share) | 2.09 | — | 0.44 | 0.37 | 2.42 | — | 0.45 | 0.29 |
| Line item | Dec 2018 | Dec 2019 | Dec 2020 | Dec 2021 | Dec 2022 | Dec 2023 | Dec 2024 | Dec 2025 |
|---|---|---|---|---|---|---|---|---|
| Equity capital | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
| Reserves | -979 | -352 | -234 | -4 | 338 | 2,069 | 3,494 | 5,242 |
| Total liabilities | 2,768 | 3,894 | 5,881 | 7,103 | 8,267 | 9,759 | 10,774 | 13,074 |
| Fixed assets | 347 | 468 | 660 | 766 | 1,053 | 1,358 | 1,763 | 2,289 |
| Total assets | 3,879 | 6,022 | 8,715 | 10,798 | 13,299 | 17,387 | 20,383 | 26,038 |
| Line item | Dec 2018 | Dec 2019 | Dec 2020 | Dec 2021 | Dec 2022 | Dec 2023 | Dec 2024 | Dec 2025 |
|---|---|---|---|---|---|---|---|---|
| Cash from operations | 811 | 1,236 | 1,786 | 2,191 | 2,723 | 3,398 | 4,267 | 5,444 |
| Cash from investing | -347 | -725 | -1,507 | -1,607 | -2,583 | -2,167 | -2,501 | -1,689 |
| Cash from financing | -607 | -302 | 597 | -506 | -344 | -803 | -1,343 | -2,340 |
| Net cash flow | -159 | 209 | 901 | 53 | -257 | 429 | 406 | 1,422 |
| Capital expenditure | -224 | -265 | -419 | -392 | -550 | -694 | -852 | -868 |
| Free cash flow | 587 | 971 | 1,367 | 1,799 | 2,173 | 2,704 | 3,415 | 4,576 |
NOW revenue by segment
| Segment | Q3 FY2024 | Q4 FY2024 | Q1 FY2025 | Q2 FY2025 | Q3 FY2025 | Q4 FY2025 | Q1 FY2026 | Q2 FY2026 | YoY growth latest quarter |
|---|---|---|---|---|---|---|---|---|---|
| License and Service | — | — | 97% | 97% | 97% | 97% | 97% | 97% | +24.5% |
| Technology Service | 3% | 3% | 3% | 3% | 3% | 3% | 3% | 3% | +7.8% |
Share of consolidated revenue by quarter. Q4 is the fiscal year less its first three quarters.
See how segments are shifting across companies → Segment Shift
NOW operating KPIs by quarter
| KPI | Mar 2025 Q1 FY25 | Jun 2025 Q2 FY25 | Sep 2025 Q3 FY25 | Dec 2025 Q4 FY25 | Mar 2026 Q1 FY26 | Jun 2026 Q2 FY26 | Change vs prior quarter |
|---|---|---|---|---|---|---|---|
| Remaining performance obligation (RPO) | ~$22.1BRPO ended the quarter at approximately $22.1 billion, representing 25.5% year-over-year constant currency growth.Source: earnings call transcript | ~$23.9BRPO ended the quarter at approximately $23.9 billion, representing 25.5% year-over-year constant currency growth.Source: earnings call transcript | ~$24.3BRPO ended the quarter at approximately $24.3 billion, representing 23% year-over-year constant currency growth.Source: earnings call transcript | ~$28.2BRPO ended the quarter at approximately $28.2 billion, representing 22.5% year-over-year constant currency growth.Source: earnings call transcript | ~$27.7BRPO ended the quarter at approximately $27.7 billion, representing 23.5% year-over-year constant currency growth.Source: earnings call transcript | ~$29BRPO ended the quarter at approximately $29 billion, representing 22% year-over-year constant currency growth with an increase in average customer contract duration.Source: earnings call transcript | — |
| Remaining performance obligation (RPO) Current | $10.31BCurrent RPO was $10.31 billion, representing 22% year-over-year constant currency growth of 150 basis point beat versus our guidance.Source: earnings call transcript | $10.92BCurrent RPO was $10.92 billion, representing 21.5% year-over-year constant currency growth, a 200 basis point beat versus our guidance.Source: earnings call transcript | $11.35BCurrent RPO was $11.35 billion, representing 20.5% year-over-year constant currency growth, a 250 basis point beat versus our guidance.Source: earnings call transcript | $12.85BCurrent RPO was $12.85 billion representing 21% year-over-year constant currency growth, a 200 basis point beat versus our guidance.Source: earnings call transcript | $12.64BCurrent RPO was $12.64 billion, representing 21% year-over-year constant currency growth, a 100 basis point beat versus our guidance.Source: earnings call transcript | $13.2BCurrent RPO was $13.2 billion, representing 21.5% year-over-year constant currency growth.Source: earnings call transcript | +4.4% |
| Renewal rate | 98%Our renewal rate remained best-in-class 98%, underscoring the consistent value that ServiceNow delivers to our customers.Source: earnings call transcript | 98%Once again, we achieved a robust 98% renewal rate showcasing ServiceNow strategic importance as the AI platform for business transformation.Source: earnings call transcript | 97%Our renewal rate remained a strong 97% and an even more robust 98% when excluding the closure of a large federal agency.Source: earnings call transcript | 98%We achieved a robust 98% renewal rate in Q4, underscoring the importance and value the customers place in the ServiceNow AI platform because 244 deals greater than $1 million in net new ACV in the quarter, including 9 with new logos.Source: earnings call transcript | 97%Our renewal rate, inclusive of Moveworks was a strong 97% in the quarter.Source: earnings call transcript | 98%Our renewal rate was a best-in-class 98% in Q2, underscoring the durability of our customer relationships.Source: earnings call transcript | +1 pt |
| Customers above an annual spend threshold >$5M ACV | 508The strategic importance of the Now Platform continues to grow with 508 customers now generating over $5 million in ACV.Source: earnings call transcript | 528We ended Q2 with 528 customers generating over $5 million in ACV.Source: earnings call transcript | 553We ended Q3 with 553 customers generating over $5 million in ACV.Source: earnings call transcript | 603We accelerated net new customer adds in 2025 to end the year with over 8,800 customers including 603 generating over $5 million in ACV.Source: earnings call transcript | 630We ended Q1 with 630 customers generating over $5 million in ACV.Source: earnings call transcript | 658We ended the quarter with 658 customers generating over $5 million in ACV with 32 more customers crossing the $20 million threshold since last year.Source: earnings call transcript | +4.4% |
Operating figures the company stated on at least two of the calls shown, checked against each call's transcript. Click a figure to read the sentence. A dash means it was not stated that quarter.
Revenue by region
Q2 FY2026 · share of revenue
- North America 63%
- EMEA 25%
- Asia Pacific and Other 12%
As NOW cuts its regions in its filings; they can nest, so they need not add to 100%.
Insider filings
314 filings between Nov 7, 2025 and Aug 31, 2026.
Open market
decisions to buy or sellPurchases
$3.00M
2 purchases by 1 insider
Sales
$9.26M
29 sales by 10 insiders
76% filed under a 10b5-1 plan — scheduled in advance, not decided on the day
Compensation
not trading decisions- 8
- Award — granted as compensation
- 137
- Option exercise — converted options into shares
- 137
- Tax withheld — shares kept back by the company to cover tax
Also filed: 1 gift.
Who traded
open market only| Insider | Bought | Sold | Last filing |
|---|---|---|---|
| McDermott William R | $3.00M | — | Feb 27, 2026 |
| Canney Jacqueline P | — | $2.36M | Aug 28, 2026 |
| Fipps Paul | — | $2.06M | Aug 31, 2026 |
| Sands Anita M | — | $1.48M | May 14, 2026 |
| Chamberlain Paul Edward | — | $1.08M | Aug 27, 2026 |
| Mastantuono Gina | — | $689.7K | Dec 5, 2025 |
| Tzitzon Nicholas | — | $431.7K | Nov 18, 2025 |
| McBride Kevin Thomas | — | $383.9K | Feb 13, 2026 |
Latest filings (50)
| Date | Insider | What | Shares | Value |
|---|---|---|---|---|
| Aug 31, 2026 | Fipps Paul President, Global Customer Ops | Sale | 2,034 | $300.8K |
| Aug 28, 2026 | Canney Jacqueline P Chief People & AI Enblmt. Off. | Sale 10b5-1 plan | 7,847 | $1.08M |
| Aug 27, 2026 | Chamberlain Paul Edward Director | Sale | 2,700 | $365.9K |
| Aug 17, 2026 | Fontaine Danielle Principal Accounting Officer | Option exercise | 485 | $0 |
| Aug 17, 2026 | Fipps Paul President, Global Customer Ops | Option exercise | 340 | $0 |
| Aug 17, 2026 | Fipps Paul President, Global Customer Ops | Tax withheld | 120 | $14.1K |
| Aug 17, 2026 | Fontaine Danielle Principal Accounting Officer | Tax withheld | 168 | $19.8K |
| Aug 17, 2026 | Fipps Paul President, Global Customer Ops | Option exercise | 300 | $0 |
| Aug 17, 2026 | Mastantuono Gina President and CFO | Tax withheld | 858 | $101.0K |
| Aug 17, 2026 | Canney Jacqueline P Chief People & AI Enblmt. Off. | Tax withheld | 496 | $58.4K |
| Aug 17, 2026 | Fipps Paul President, Global Customer Ops | Tax withheld | 136 | $16.0K |
| Aug 17, 2026 | McDermott William R Chairman & CEO | Option exercise | 4,160 | $0 |
| Aug 17, 2026 | Canney Jacqueline P Chief People & AI Enblmt. Off. | Option exercise | 970 | $0 |
| Aug 17, 2026 | Mastantuono Gina President and CFO | Option exercise | 1,595 | $0 |
| Aug 17, 2026 | McDermott William R Chairman & CEO | Tax withheld | 2,236 | $263.2K |
| Aug 14, 2026 | Fipps Paul President, Global Customer Ops | Tax withheld | 2,237 | $277.4K |
| Aug 14, 2026 | Fipps Paul President, Global Customer Ops | Tax withheld | 444 | $55.1K |
| Aug 14, 2026 | McDermott William R Chairman & CEO | Option exercise | 8,877 | $0 |
| Aug 14, 2026 | Fipps Paul President, Global Customer Ops | Tax withheld | 376 | $46.6K |
| Aug 14, 2026 | McDermott William R Chairman & CEO | Tax withheld | 3,373 | $418.3K |
| Aug 14, 2026 | Fipps Paul President, Global Customer Ops | Option exercise | 940 | $0 |
| Aug 14, 2026 | Canney Jacqueline P Chief People & AI Enblmt. Off. | Tax withheld | 1,821 | $225.8K |
| Aug 14, 2026 | Canney Jacqueline P Chief People & AI Enblmt. Off. | Option exercise | 3,566 | $0 |
| Aug 14, 2026 | Canney Jacqueline P Chief People & AI Enblmt. Off. | Tax withheld | 761 | $94.4K |
| Aug 14, 2026 | McDermott William R Chairman & CEO | Tax withheld | 4,772 | $591.7K |
| Aug 14, 2026 | Fipps Paul President, Global Customer Ops | Option exercise | 1,110 | $0 |
| Aug 14, 2026 | Canney Jacqueline P Chief People & AI Enblmt. Off. | Option exercise | 1,490 | $0 |
| Aug 14, 2026 | Fipps Paul President, Global Customer Ops | Option exercise | 5,602 | $0 |
| Aug 14, 2026 | Fontaine Danielle Principal Accounting Officer | Option exercise | 740 | $0 |
| Aug 14, 2026 | Zavery Amit President, CPO and COO | Option exercise | 3,135 | $0 |
| Aug 14, 2026 | Fontaine Danielle Principal Accounting Officer | Tax withheld | 82 | $10.2K |
| Aug 14, 2026 | Mastantuono Gina President and CFO | Tax withheld | 3,012 | $373.5K |
| Aug 14, 2026 | Mastantuono Gina President and CFO | Option exercise | 5,602 | $0 |
| Aug 14, 2026 | Nowbar Hossein Pres. & Chief Legal Officer | Option exercise | 2,209 | $0 |
| Aug 14, 2026 | Nowbar Hossein Pres. & Chief Legal Officer | Tax withheld | 1,125 | $139.5K |
| Aug 14, 2026 | Mastantuono Gina President and CFO | Tax withheld | 1,266 | $157.0K |
| Aug 14, 2026 | Nowbar Hossein Pres. & Chief Legal Officer | Tax withheld | 870 | $107.9K |
| Aug 14, 2026 | Fontaine Danielle Principal Accounting Officer | Option exercise | 235 | $0 |
| Aug 14, 2026 | Nowbar Hossein Pres. & Chief Legal Officer | Option exercise | 2,857 | $0 |
| Aug 14, 2026 | Zavery Amit President, CPO and COO | Tax withheld | 3,860 | $478.6K |
| Aug 14, 2026 | Zavery Amit President, CPO and COO | Option exercise | 7,180 | $0 |
| Aug 14, 2026 | Fontaine Danielle Principal Accounting Officer | Tax withheld | 256 | $31.7K |
| Aug 14, 2026 | Zavery Amit President, CPO and COO | Tax withheld | 1,686 | $209.1K |
| Aug 14, 2026 | Mastantuono Gina President and CFO | Option exercise | 2,355 | $0 |
| Aug 14, 2026 | McDermott William R Chairman & CEO | Option exercise | 6,275 | $0 |
| Aug 13, 2026 | Chamberlain Paul Edward Director | Sale 10b5-1 plan | 1,500 | $188.4K |
| Aug 7, 2026 | Mastantuono Gina President and CFO | Tax withheld | 2,121 | $264.9K |
| Aug 7, 2026 | Mastantuono Gina President and CFO | Option exercise | 3,945 | $0 |
| Aug 7, 2026 | McDermott William R Chairman & CEO | Tax withheld | 4,712 | $588.4K |
| Aug 7, 2026 | McDermott William R Chairman & CEO | Option exercise | 8,765 | $0 |
Source: SEC Form 4 filings. Form 4 reports transactions, not the cap table — absence of filings says nothing about how much an insider owns, and a quiet window is not a signal.
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