BRZE Braze (BRZE) Q1 FY27 earnings call
Braze's thesis is a legacy-replacement cycle converging with an early AI product wave — Operator, Agent Console and Decisioning Studio now in production and lifting win rates, retention and enterprise expansion. Management is leaning into the AI-native, first-party-data architecture as durable differentiation. The near-term watch items are premium-messaging margin drag, a decelerating headline growth guide, and a CFO transition as forward-deployed hiring unwinds Decisioning Studio supply constraints.
You’re reading a preview. Opening the full call uses 1 concall credit.
Sign in to use your monthly call allowance.
BRZE operating KPIs by quarter
| KPI | This call Apr 2026 Q1 FY27 | Jul 2026 Q2 FY27 | Change vs prior quarter |
|---|---|---|---|
| Customers | 2,713Total customer count increased 16% year-over-year to 2,713 customers as of April 30, 2026, up 371 from the same period last year and up 104 from the prior quarter.Source: earnings call transcript | 2,789Total customer count increased 15% year-over-year to 2,789 customers as of July 31, 2026, up 367 from the same period last year and up 76% from the prior quarter.Source: earnings call transcript | +2.8% |
| Customers above an annual spend threshold $500K+ | 349Our total number of large customers, which we define as those spending at least $500,000 annually, grew 33% year-over-year to 349.Source: earnings call transcript | 361Our total number of large customers, we define as those spending at least $500,000 annually grew 28% year-over-year to 361.Source: earnings call transcript | +3.4% |
| Net revenue retention rate | 110%Measured across all customers, dollar-based net retention was 110%, an improvement of approximately 100 basis points sequentially, while dollar-based net retention for our large customers was 111%, also up approximately 100 basis points from the prior quarter.Source: earnings call transcript | 110%Measured across all customers, trailing 12-month dollar-based net retention was 110% and while trailing 12-month dollar-based net retention for our large customers was 112%, up from 111% in the prior quarter.Source: earnings call transcript | 0 pt |
| Net revenue retention rate Large customers ($500K+) | 111%Measured across all customers, dollar-based net retention was 110%, an improvement of approximately 100 basis points sequentially, while dollar-based net retention for our large customers was 111%, also up approximately 100 basis points from the prior quarter.Source: earnings call transcript | 112%Measured across all customers, trailing 12-month dollar-based net retention was 110% and while trailing 12-month dollar-based net retention for our large customers was 112%, up from 111% in the prior quarter.Source: earnings call transcript | +1 pt |
| Remaining performance obligation (RPO) | $1.1BIn the first quarter, our total remaining performance obligation was $1.1 billion, up 30% year-over-year and up 4% sequentially.Source: earnings call transcript | $1.1BIn the second quarter, our total remaining performance obligations was $1.1 billion, up 27% year-over-year.Source: earnings call transcript | 0% |
| Current remaining performance obligation (cRPO) | $670MCurrent RPO was $670 million, accelerating to 28% year-over-year from 27% in the prior quarter.Source: earnings call transcript | $691MCurrent RPO was $691 million, up 24% year-over-year.Source: earnings call transcript | +3.1% |
Operating figures the company stated on at least two of the calls shown, checked against each call's transcript. Click a figure to read the sentence. A dash means it was not stated that quarter.
Inve summary of the company's earnings call; see how call summaries are prepared. Not investment advice.