HUBS HubSpot (HUBS) Q2 FY26 earnings call
HubSpot is actively navigating a significant AI transition, making deliberate product and pricing changes to align with evolving customer buying behaviors. While these strategic shifts and a cautious demand environment created near-term headwinds in Q2, particularly impacting customer acquisition and net new ARR, the company maintains strong conviction in its long-term AI-first strategy, evidenced by accelerating AI adoption and expanding operating margins.
You’re reading a preview. Opening the full call uses 1 concall credit.
Sign in to use your monthly call allowance.
HUBS operating KPIs by quarter
| KPI | Mar 2026 Q1 FY26 | This call Jun 2026 Q2 FY26 | Change vs prior quarter |
|---|---|---|---|
| Customers | <300KQ1 marked a meaningful milestone for HubSpot as our total customer count reached nearly 300,000 globally, driven by 10,800 net customer additions in the quarter.Source: earnings call transcript | 306K+Our total customer count reached over 306,000 globally with 7,000 net additions in the quarter.Source: earnings call transcript | — |
| Net revenue retention rate | 103%Customer dollar retention remained healthy in the high 80s while net revenue retention was 103%, down sequentially as expected, but up over 0.5 point year-over-year.Source: earnings call transcript | 102%Customer dollar retention remained healthy in the high 80s, while net revenue retention was 102%, down 1 point year-over-year as continued seat and credit expansion was offset by other net upgrade headwinds as a result of customer budget optimization.Source: earnings call transcript | -1 pt |
Operating figures the company stated on at least two of the calls shown, checked against each call's transcript. Click a figure to read the sentence. A dash means it was not stated that quarter.
Inve summary of the company's earnings call; see how call summaries are prepared. Not investment advice.