ZM Zoom (ZM) Q2 FY27 earnings call
Zoom delivered a strong Q2 FY27, marked by accelerating enterprise revenue growth and significant progress in AI monetization across its platform. The company's "AI-first system of action" vision is driving adoption of new products like Zoom Mate and expanding existing offerings like Zoom Phone and CX, leading to larger, longer-term deals. While online growth is tempered, management remains focused on profitability, cash flow generation, and shareholder returns, raising full-year guidance.
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ZM operating KPIs by quarter
| KPI | Jan 2026 Q4 FY26 | Apr 2026 Q1 FY27 | This call Jul 2026 Q2 FY27 | Change vs prior quarter |
|---|---|---|---|---|
| Average monthly churn rate Online | — | 3%In our online business, Q1 average monthly churn was 3% as compared to 2.8% in Q1 of FY '26.Source: earnings call transcript | 2.9%In our online business, Q2 average monthly churn was 2.9%, in line with Q2 of last year.Source: earnings call transcript | -0.1 pt |
| Remaining performance obligation (RPO) | ~$4.2BLooking at both our build and unbilled contracts, our RPO increased over 10% year-over-year to approximately $4.2 billion.Source: earnings call transcript | ~$4.3BLooking at both our billed and unbilled contracts, our RPO increased 11% year-over-year to approximately $4.3 billion, driven by noncurrent RPO growth of 19%.Source: earnings call transcript | ~$4.5BLooking at both our billed and unbilled contracts, our RPO increased 14% year-over-year to approximately $4.5 billion, driven by noncurrent RPO growth of 25%.Source: earnings call transcript | — |
Operating figures the company stated on at least two of the calls shown, checked against each call's transcript. Click a figure to read the sentence. A dash means it was not stated that quarter.
Inve summary of the company's earnings call; see how call summaries are prepared. Not investment advice.