ICICI Lombard General Insurance Company Limited — Q1 FY27 earnings call

Call held 15 Jul 2026

Management summary

ICICI Lombard reported a challenging Q1 FY27 with significant declines in PBT and PAT, primarily due to large fire losses and a substantial provision for a Supreme Court judgement impacting Motor TP. Despite these headwinds, the company demonstrated strong growth in its Retail Health and Motor segments, driven by digital adoption and operational efficiencies. Management emphasized its conservative reserving practices and the expectation of industry-wide actions to address pricing adequacy in Motor TP.

Highlights

  • Company GDPI grew 7.5% in Q1 FY27 to ₹83.18 billion, driven by retail lines.

  • Retail Health business grew 69.5% in Q1 FY27, significantly outperforming the industry's 31.6% growth, and market share improved to 4.5%.

  • IL TakeCare app achieved 22.1 million downloads, with GWP from the app growing to ₹1,545.3 million in Q1 FY27 from ₹932.0 million in Q1 FY26.

  • Digital interactions increased to 624K in Q1 2027 from 214K in Q1 2026, with digital contribution rising to 69.0% from 36.0%.

  • Solvency ratio stood strong at 2.71x as of June 30, 2026, exceeding the minimum regulatory requirement of 1.50x.

Concerns

  • Profit Before Tax (PBT) de-grew by 46.1% to ₹5.36 billion in Q1 FY27 compared to ₹9.94 billion in Q1 FY26.

  • Profit After Tax (PAT) de-grew by 46.0% to ₹4.03 billion in Q1 FY27 compared to ₹7.47 billion in Q1 FY26.

  • Combined Ratio (CoR) deteriorated to 107.2% in Q1 FY27 from 102.9% in Q1 FY26, impacted by ₹0.63 billion in fire losses and a ₹1.65 billion provision for Motor TP judgement.

  • Commercial segment reported a de-growth of 8.6% in Q1 FY27, primarily due to significant pricing pressure in Fire insurance, which saw a de-growth of 27.8%.

Key financials

  1. Gross Direct Premium Income 83.18 Bn +7.5%YoY
  2. Combined Ratio 107.2%
  3. Profit Before Tax 5.36 Bn -46.1%YoY
  4. Profit After Tax 4.03 Bn -46%YoY
  5. Return on Average Equity 9.6%
  6. Solvency Ratio 2.71×

What they filed

Q1 FY27: revenue up 10.8%, net profit down 46.1% against the same quarter last year.

₹ Cr · quarterly
Line itemQ2 FY25Q3 FY25Q4 FY25Q1 FY26Q2 FY26Q3 FY26Q4 FY26Q1 FY27
Revenue6,147 6,161 6,051 6,396 6,869 +12%6,905 +12%6,825 +13%7,088 +11%
EBITDA940 962 609 981 1,044 +11%854 −11%686 +13%522 −47%
Net profit694 724 510 747 820 +18%659 −9%547 +7%403 −46%
How to read this

₹ crore, as filed. The percentage beside a figure is the change against the same quarter a year earlier — never the quarter before, which would make every seasonal business look like it collapses and booms each year.

Segment breakdown

  • Commercial Segment
    -8.6% Growth-27.8% Fire Insurance Growth33.6% SME Business Proportion
  • Motor Segment
    14% Growth10.5% Market Share33.6% New Vehicle Sales Growth
  • Health Segment
    24.9% Growth69.5% Retail Health Growth4.5% Retail Health Market Share53.4% Long Term Book Contribution (Retail Health)16.3% Group Health Growth10.3% Group Health Market Share

Capital allocation

high confidence
  • Liquidity Liquidity disclosed Solvency ratio was at 2.71x as at June 30, 2026, well above the minimum regulatory requirement of 1.50x.
    Solvency ratio was at 2.71x as at June 30, 2026 as against 2.67x as at March 31, 2026 which was higher than the minimum regulatory requirement of 1.50x.

Guidance & targets

Profitability

  • Motor TP loss ratio increase (industry) Profitability · ongoing · High confidence 12-15%
    Based on a preliminary assessment of the impact of this judgement, the Motor TP loss ratio of the industry is expected to increase in the range of 12% to 15%.

    — Sanjeev Mantri

  • Industry Motor Combined Ratio Profitability · FY2026 · High confidence 128.0%

    From 123.7% today

    Consequently, the industry-combined ratio for the Motor segment deteriorated to 128.0% in FY2026 from 123.7% in FY2025.

    — Sanjeev Mantri

  • ICICI Lombard Motor Combined Ratio Profitability · FY2026 · High confidence 106.6%

    From 105.3% today

    Against this backdrop, ICICI Lombard's Motor combined ratio moved marginally to 106.6% in FY2026 from 105.3% in FY2025

    — Sanjeev Mantri

  • Industry Fire Loss Ratio Range Profitability · average over years · Medium confidence 65-70%
    generally the loss ratio range that we have operated is between 65% to 70% on an average over years.

    — Gopal Balachandran

Operational Efficiency

  • Call Centre NPS Operational Efficiency · Q1 FY2027 · High confidence 76

    From 60 today

    Our differentiated service initiatives, which we had spoken about in a previous earnings call, have resulted in increase of our Call Centre NPS to 76 in Q1 FY2027 from 60 in Q1 FY2026.

    — Sanjeev Mantri

Digital Adoption

  • Digital Contribution Digital Adoption · Q1 FY2027 · High confidence 69.0%

    From 36.0% today

    Digital interactions reached 624K in Q1 2027, compared to 214K in the corresponding period last year, increasing digital contribution from 36.0% in Q1 FY2026 to 69.0% in Q1 FY2027 during the quarter and further improving to 71.0% in June 2026.

    — Sanjeev Mantri

Industry Health

  • Industry Solvency Ratio Industry Health · March '26 · High confidence 1.56x

    From 1.75x today

    overall solvency of the industry as a whole, which used to be roughly at about 1.75x at end of March ‘25, this number has come down to 1.56x at March ‘26.

    — Gopal Balachandran

What to watch in Q2 FY27

Outcome of Motor TP Judgement Revision Petition

next quarter
Current General Insurance Council filed revision petition.
Target Clarity on the final impact and industry-wide response.

Why it matters

The outcome will determine the long-term financial impact on Motor TP loss ratios and potential for premium rate adjustments.

I think at this point of time, the General Insurance Council has also kind of filed a revision petition against the judgement. Obviously, it is subjudice at this point of time. And obviously, we will wait and see in terms of how the impact plays out.

Risks & concerns

  • Motor TP Judgement Impact

    high

    Supreme Court judgement on 'Loss of Domestic Care' expected to increase industry Motor TP loss ratio by 12-15%; company provisioned ₹1.65 billion.

    Both acknowledged

  • Competitive Pricing in Commercial/Fire Segment

    medium

    Significant pricing pressure led to 8.6% de-growth in Commercial segment and 27.8% in Fire insurance in Q1 FY27, though June saw some improvement.

    Management acknowledged

  • Elevated Health Claim Incidences

    medium

    Health segment experienced elevated claim incidences in Q1 FY27, an industry-wide trend often linked to monsoon season.

    Management acknowledged

  • Macroeconomic Risks (El Nino, Geopolitical Tensions)

    low

    El Nino conditions on monsoon and continuing geopolitical tensions are risks that may influence growth momentum.

    Management acknowledged

Q&A highlights

5 direct
Motor TP Judgement Provisioning - Scope and Retrospective Impact Direct
I think we have done a holistic assessment of all the exposures that we have on the books as at June 30. This includes not only just the book that has been underwritten for Quarter 1, we have also looked at the book that we have underwritten even for in terms of the exposures that we have for the past periods and I am just reiterating basis all of that from a prudence and conservatism standpoint.

Clarifies that the ₹1.65 billion provision is a holistic assessment covering the entire book up to June 30, not just Q1 business, and reflects the company's conservative reserving philosophy.

Asked by Sanketh Godha

Motor TP Loss Ratio Outlook and Industry Actions Partial
I think at this point of time, I think these are just initial days. I think we will have to wait and see how some of these variables play out for the future and then we will be able to come back and specifically speak or maybe start talking about what are we seeing as an update.

Management indicates uncertainty regarding future Motor TP loss ratios and potential price hikes, suggesting it's too early to predict normalization and that industry actions are pending.

Asked by Prayesh Jain

Fire Segment Loss Ratio and Impact of Large Losses Direct
if you were to kind of exclude the two, the loss ratios will be pretty much in the range within which we have kind of historically operated at... generally the loss ratio range that we have operated is between 65% to 70% on an average over years.

Explains that the elevated Fire loss ratio in Q1 was due to two specific large losses (₹0.63 billion), and without them, the segment would have performed within historical profitable ranges.

Asked by Madhukar

Ongoing Motor TP Loss Ratio Impact without Price Hike Partial
Unfortunately, Rishi, that is the point, right? I think because there is a lot of variability, I think to be honest, to say that nothing will change also is something we do not think is likely to exist. There will definitely be actions on ground, which is the reason why I said this is an industry-impacting event.

Management emphasizes the dynamic nature of the situation and the expectation of industry-wide actions (like price hikes) to address the Motor TP loss ratio impact, rather than providing a fixed ongoing impact.

Asked by Rishi Jhunjhunwala

Competitive Intensity in Fire Segment and Industry Solvency Direct
overall solvency of the industry as a whole, which used to be roughly at about 1.75x at end of March ‘25, this number has come down to 1.56x at March ‘26... hence the ability of players to continue to kind of lose capital, in our sense, I do not think is something that is something that can be sustained.

Management links the competitive intensity in Fire to declining industry solvency, suggesting that aggressive pricing is unsustainable and a recalibration by players is expected, which could lead to reduced price aggression.

Asked by Nidhesh Jain

Health Loss Ratio Drivers and Seasonal Trends Direct
Across the industry, what we have seen is normally some of these elevated claim incidences is something that we see in Quarter 2, because it's largely kind of linked to, let’s say, some of the monsoon-related stuff.

Explains that the elevated Health loss ratio is an industry-wide phenomenon, potentially seasonal (monsoon-related), and not specific to ICICI Lombard, indicating a broader trend to monitor.

Asked by Rahil Shah

Arbitration Tribunal Award and Impact on Reserves Direct
this is not something that pertains to the latest periods. This is a policy that dates back almost about seven, eight years back... not material on the overall net P&L, we do not think it is going to be anything material.

Clarifies that the ₹78 crore arbitration award is for an old policy, not a new book, and is not expected to materially impact the net P&L due to existing reserves and reinsurance.

Asked by Avinash

Motor TP Commission Regulations and Future Impact Partial
we will wait for the regulator to possibly spell it out, as in terms of what their thought processes are... from an ICICI Lombard standpoint, we think they will be extremely positive.

Management is awaiting regulatory clarity on Motor TP commission regulations but anticipates a positive outcome for ICICI Lombard, indicating potential structural changes in the segment.

Asked by Avinash

2 min read 5 chapters

Detailed narrative

Q1 FY27 Financial Performance Overview

ICICI Lombard reported a Gross Direct Premium Income (GDPI) of ₹83.18 billion in Q1 FY27, marking a 7.5% growth year-on-year, compared to the industry's 10.9%. However, Profit Before Tax (PBT) de-grew by 46.1% to ₹5.36 billion, and Profit After Tax (PAT) de-grew by 46.0% to ₹4.03 billion. The Combined Ratio (CoR) deteriorated to 107.2% from 102.9% in Q1 FY26, primarily due to two large fire losses totaling ₹0.63 billion and a ₹1.65 billion provision for a Supreme Court judgement on Motor TP. Excluding these impacts, the CoR would have been 102.3%.

Impact of Supreme Court Judgement on Motor TP

A recent Supreme Court judgement on June 11, 2026, recognized 'Loss of Domestic Care' for homemakers, with an estimated impact of increasing the industry's Motor TP loss ratio by 12% to 15%. In line with its prudent reserving practices, ICICI Lombard made a provision of ₹1.65 billion in Q1 FY27, which contributed 2.8% to the combined ratio. The General Insurance Council has filed a revision petition against this judgement, and the company awaits further clarity on its long-term implications and potential premium rate revisions.

Segmental Performance Highlights

The Commercial segment faced significant pricing pressure, leading to an 8.6% de-growth in Q1 FY27, with Fire insurance de-growing by 27.8%. In contrast, the Motor segment grew by 14.0%, maintaining a market share of 10.5%, and new vehicle sales growth significantly outperformed the industry at 33.6%. The Health segment was a strong performer, growing 24.9% against an industry growth of 20.1%, with Retail Health growing 69.5% and its market share improving to 4.5%.

Operational Efficiency and Digital Adoption

ICICI Lombard continued its focus on operational efficiency and digital adoption. The IL TakeCare app saw its downloads reach 22.1 million by June 30, 2026, with Gross Written Premium (GWP) from the app increasing to ₹1,545.3 million in Q1 FY27. Digital interactions surged to 624K in Q1 2027 from 214K in Q1 2026, increasing digital contribution to 69.0%. The company's Call Centre NPS also improved to 76 in Q1 FY27 from 60 in Q1 FY26, reflecting enhanced customer service.

Industry Trends and Competitive Landscape

The domestic economic momentum remained steady, with strong growth in retail vehicle sales and bank credit. However, the general insurance industry's Combined Ratio deteriorated to 117.8% in FY26, and industry solvency declined to 1.56x by March '26 from 1.75x in March '25. Management noted that intense competitive pricing, particularly in the Fire segment, is unsustainable given the industry's solvency levels, expecting a recalibration in pricing aggression in future quarters.

This is an AI-generated summary of a publicly available earnings call transcript.